Shaw 300 issues

nomad
Grasshopper

Recently upgraded to Shaw 300 from the 150 account. It was great, speeds of 325 down.

But over the last few weeks the speed has slowly dropped and dropped, and now I cant get much more than 200 on a good nite. In fact right now I am connected directly to the modem and cant do any better than 175.

Oddly this reduction was rather consistent, one week about 290....then 250 the next....then 220 etc.

Also i am having random loss of internet and what seems like pauses as pages download and my Netflix (on a wired connection) pauses and has to buffer.

At this rate the 150 plan was better?

Any ideas?

2 Replies

Re: Shaw 300 issues

Moderator
Moderator

Hey nomad,

Thank you for reaching out! I am sorry for the delay in response. The forums aren't monitored as closely as our other support channels. It may be a signal related issue causing slower speeds and random disconnections. What troubleshooting steps have you tried so far? 

Cheers,

Tony | Community Mod.

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Re: Shaw 300 issues

nomad
Grasshopper

Sorry for the delay in my response. The day after I posed, my speeds went back to normal, so all was ok.

My 300 plan was doubled to 600 and all was great...well for a  while.  But not i am having same issue, now topping out at about 430. Random stutters and pauses in the connection.

Tried most of the things I know:

   Resetting modem / power

   Running the test connection to the modem ( and noting else connected)

   Tried new cables

   Tried 3 different computers (2 laptops and 1 desktop)

Interestingly enough I could get 620+ in my office with quite a few devices connected (6 IP cameras, 4 Alexa units,  2 kids on wifi and 2 apple TVS, home security network etc), and after a 12 port switch. But now I cannot top 420 connected directly to the modem?

Any ideas?

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184.64.4.108/26/2018 7:24 AMGMT269.2321.1511Olds, AB50multi
184.64.4.108/26/2018 7:28 AMGMT265.2421.39Calgary, AB0multi
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184.64.4.1010/6/2018 8:00 AMGMT177.4920.859Calgary, AB0multi
184.64.4.1010/6/2018 8:33 AMGMT179.7221.0613Edmonton, AB200multi
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184.64.2.10112/5/2018 7:10 AMGMT649.3821.248Calgary, AB0multi
184.64.2.10112/5/2018 7:12 AMGMT622.6421.2413Cranbrook, BC150multi
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184.64.2.1011/1/2019 7:21 AMGMT460.0321.459Calgary, AB0multi
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