Shaws connection to Twitch Servers is terrible!

s2celerity
Grasshopper

I have the Shaw 600/20 plan and always get full speed with the speed test, but when you go to test the connection to any twitch server to live stream it is always below 4000-5000 bitrate to the best server available 95% of the time; on the rare occasion you can get the 10k+ that is the usual with uploads of 20mbps, but it is extremely rare!

I have contacted twitch 2 weeks ago and yet to get a reply, apparently a lot of people have yet to get replies from cases theyve opened 2-3 months ago even.

Ive had plenty of shaw techs over to look and see if they can resolve the problem, but there is nothing wrong with my router or modem, it is just the connection from Shaw to Twitch servers that are messed up!

For the 4+ years that I have seen user complaining that they cannot stream properly through twitch with shaw internet, you would think Shaw themselves would address the issue by contacting twitch and getting the situation resolved themselves, it is beyond ridiculous that this be a problem as long as it has been.

especially since some people make a living streaming on twitch,

Please actually do something about this,

I would switch to a different ISP if it wasnt for the shaw open internet service you provide. You would think instead of customers being furious with you and getting them to try and contact twitch themselves you would go directly to twitch and resolve it yourselves for your customers sakes.

And yes I have been through all the speedtest, traceroute, etc... bs and posting all the statistics over and over, please do not bother going through the regular speel.

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Re: Shaws connection to Twitch Servers is terrible!

Moderator
Moderator

Hey s2celerity,

Thank you for reaching out and trying the troubleshooting steps you mentioned above. I can certainly forward this off to our engineering operations to investigate further. Can you please post your traceroutes to the Twitch servers, Google, Youtube, and Shaw.ca?

Also, which modem do you have, is it bridged with a 3rd party router and do you have any special configurations or VPN enabled?

Keep me posted,

Tony | Community Mod.

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Re: Shaws connection to Twitch Servers is terrible!

s2celerity
Grasshopper

ive done bridged connection to router and straight to the modem as well (its the bluecurve one) and the router is the nighthawk r7000, traceroutes to all those with many shaw people in the past and just a few weeks ago as well

there is no config or VPN enabled
a tech has been here and removed all filters and what not from the lines too

thank you for passing the info along, I think just at this point with as many people complaining as there has been
shaw needs to go directly to twitch themselves

-this is the routing to live.twitch.tv

Tracing route to live-pdx.twitch.tv [52.223.225.148]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 23 ms 7 ms 8 ms 70.75.64.1
3 12 ms 12 ms 14 ms rc3no-tge0-11-0-35-1.cg.shawcable.net [64.59.132.77]
4 28 ms 27 ms 27 ms rc2wt-be100.wa.shawcable.net [66.163.75.233]
5 reserved.justin.tv [192.16.68.164] reports: Destination net unreachable.

-this is the routing to live.twitch.ca (I dont know if this even is relevant to twitch.tv at all and live.twitch.com doesnt work)

Tracing route to live.twitch.ca [103.224.182.216]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 8 ms 7 ms 7 ms 70.75.64.1
3 14 ms 14 ms 13 ms rc3no-tge0-11-0-35-1.cg.shawcable.net [64.59.132.77]
4 28 ms 27 ms 27 ms rc2wt-be100.wa.shawcable.net [66.163.75.233]
5 50 ms 50 ms 47 ms rc4sj-be60.cl.shawcable.net [66.163.78.74]
6 52 ms 50 ms 50 ms rc3sj-tge0-0-0-0.cl.shawcable.net [66.163.67.81]
7 48 ms 49 ms 49 ms mpr1.sjc7.us [206.223.116.86]
8 49 ms 49 ms 49 ms ae16.cr1.sjc2.us.zip.zayo.com [64.125.31.12]
9 82 ms 69 ms 60 ms ae27.cs1.sjc2.us.eth.zayo.com [64.125.30.230]
10 59 ms 59 ms 59 ms ae2.cs1.lax112.us.eth.zayo.com [64.125.28.145]
11 58 ms 58 ms 59 ms ae14.er4.lax112.us.zip.zayo.com [64.125.30.75]
12 61 ms 61 ms 68 ms 128.177.170.94.IPYX-099220-ZYO.zip.zayo.com [128.177.170.94]
13 63 ms 63 ms 63 ms sw03-san.trellian.com [103.224.213.253]
14 63 ms 61 ms 62 ms lb-182-216.above.com [103.224.182.216]

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Re: Shaws connection to Twitch Servers is terrible!

Moderator
Moderator

 no worries. Those traceroutes do look solid with no issues. Do you know the specific server you generally connect to so we can investigate into that? Also which city are you in?

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Re: Shaws connection to Twitch Servers is terrible!

s2celerity
Grasshopper

Seattle, WA is the one that works the best and I am in Medicine Hat, AB

ive done many twitch tests and Seattle is always the one that produces the best results 

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Re: Shaws connection to Twitch Servers is terrible!

s2celerity
Grasshopper

I ran Speedtest from several different sites including Speedtest.net, Shaw, Rogers, Netflix (fast.com), Telus, Bell and Google

They all came back with similarish results, except googles which is integrated into the search page when you type Speed Test in, it would only ever reach an upload speed of 4mbps and was connected to a Calgary server 

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Re: Shaws connection to Twitch Servers is terrible!

Moderator
Moderator

s2celerity thank you for the information. It doesn't seem to be a routing issue if you've had good results from the Seattle servers. Are you able to send traceroutes or WinMTR results to other Twitch servers you may have connected to?

Based on Twitch support, they do have a maximum bitrate of 3500 as per their guide here. I've seen from other forums that there is also a soft cap of 6000 for most users, and if you are an affiliated partner you can get a higher bitrate. This seems to be a limit set by Twitch.

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Re: Shaws connection to Twitch Servers is terrible!

s2celerity
Grasshopper

Yep I am an affiliated partner and have used 6000-8000 bitrate in the past,

i use a program called twitchtest which connects to my broadcasting software to check my speed for all servers, 95% of the time it is between 3 and 5k bitrate but it goes up n down a lot n not very stable

there are moments I get the 10k+ I should be getting but that is at rare times in the day 

Testing bitrates to servers wont be limited in anyway to your partner status on twitch, you just can’t benefit from higher bitrate if you aren’t affiliated

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Re: Shaws connection to Twitch Servers is terrible!

Moderator
Moderator

 the traffic may be managed by the Twitch servers. Since you have already sent a ticket up to them, I'd recommend waiting for a response on that as everything checks through from our end here.

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Re: Shaws connection to Twitch Servers is terrible!

s2celerity
Grasshopper

Been waiting almost a month for them to respond,

I was hoping you guys could get in contact with twitch 

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