wrote: I pay for gig services and I get under 500. Are yo...

[mdk]

@jdgsison wrote: I pay for gig services and I get under 500.

Are you using a notebook computer that is connected via WiFi to your Shaw cable-modem, or do you have an Ethernet cable between your computer and the cable-modem?

Note that older computers have "Wireless N" WiFi adapters, which are limited to about 400 Mbits/second. You need a "Wireless AC" adapter to achieve 1000 Mbits/second downloads into your computer.

Try again using a "CAT-5e" or "CAT-6" Ethernet cable, to see if you get the "Gig" speed.

Also, how fast is the processor in your computer?  The Shaw Speed Test requires a processor that is over 2 Mhertz to run the test at "full speed". I have a laptop that has a 1.6 Ghz processor, and it never achieves the same speed as my 3 Ghz desktop computer, when both devices are using Ethernet cables. 

[KMWesley]

Cat 6 is better than cat 5 so that shouldn't be the issue

[mdk]

@KMWesley -- Not all Ethernet cables are the same:

• "CAT 5" cables max-out at 100 Mbps
• "CAT 5e" cables max-out at 1000 Mbps
• "CAT 6" cables are capable of "above-1000" Mbps

Most Ethernet adapters inside current desktop computers can handle 10/100/1000 speeds. Much-older desktop computers had Ethernet adapters that are 10/100 speed.

Not all WiFi adapters are the same:

• "Wireless G" adapters max-out at ~56 Mbps
• "Wireless N" adapters max-out at ~400 Mbps
• "Wireless AC" adapters max-out at ~1200 Mbps

So, if you are subscribed to "Shaw Gig 1.5" (or whatever the new name is) service, your device with the AC adapter can send/receive at "over-1000" Mbps.

There do exist add-in Ethernet adapters for desktop computers that offer "over-1000" speed, but they are very expensive (but not as many $$$ as a "high-end gaming" video-card).