@5789 Wow, crazy wait times. Any chance you can get a chat window open at the same time and see if by some miracle you can get through faster that way. Maybe between the 2 you can get connected. It's been really bad since they made all the recent changes and I believe they are swamped. Fingers crossed for you. If there is anything we might be able to help you with, let us know, but we have no access to your account since we are just volunteers on here.