-- have you tried: https://www.shawdirect.ca/english/cont...

[mdk]

@Frenchhe -- have you tried: https://www.shawdirect.ca/english/contact-us/resolve-a-concern

to "resolve your concern" ?

[Frenchhe]

Everyday since the 30th of December.  Promises to respond in 24 hours.  Its like thanking me for my patience and reminding me to be kind after 2.5 hours on hold.

[mdk]

@Frenchhe -- the registration information for the "shawdirect.ca" domain-name is:

Tech Contact Information:
Name:              Rogers Communications Canada Inc.
Organization: Rogers Communications Canada Inc.
Address Line 1: 333 Bloor Street East
Address Line 2: 

City: Toronto
State/Province: ON
Postal Code: M4W1G9
Country: CA
Phone: +1.416.935.7938
Fax: []

if you want to "go-to-the-top" with your issue.

[Frenchhe]

thank you!  CTRC accepted my complaint - they have 20 days to contact me now

[mkelly1968]

I have been trying to cancel my Shaw Direct Account for a week. I have attempted to wait on hold for over two hours. Then, I tried using the chat with no success, reaching a live agent. Does anyone have a method that works?

[BOB1234567890]

One hour on hold , XYZ said tech support, asked for a manager to cancel, He said thats me too, only 15 of us in the Canada wide call center.

Very hard to understand him and voiced every key stoke and everything he was reading in my ear, brutal. But I'm done with the clown show forever. 

Good luck.

[helmut11]

have tried 9 times to contact via phone and on line, unable, I want to cancel my account, unfortunately I cannot reach anyone to do that, going to stop my credit card payments, thanks

[helmut11]

on the line for 1.5 hours 3 times, no more for me TELUS HERE WE COME 

[mdk]

@helmut11 -- if you have signed a contract for a two-year Value Plan, and have some months left, then Rogers will charge you $30 per month for each of those remaining months.

But, Telus offers to pay that penalty, if you switch everything to Telus.

You still pay the penalty fee, but Telus offers $30/month of "credit" against your Telus account.

Telus does offer a promotional discount, if you tell them that you have a Telus cell-phone account.