How can I provide feedback on a recent service call?
Your Internet customer contact process is really ugly and certainly undervalues the contributions made by your technicians in the field. Having been a loyal customer since you acquired Island Internet, and now a shareholder, I would have expected some sort of process, similar to what we are told when phoning in (this call may be monitored for QA...). In all the time we've been customers we've only needed two calls to the house - and this recent one met and exceeded our expectations. Please ensure that your technician gets credit for a job well done.
Please keep up this service standard, and do try to improve your customer feedback process. It would add value you can't assume for retaining happy customers!
You know my email address for any reply.