I’ve lost connection twice when I spoke to it they said i...

[Stan75]

I’ve lost connection twice when I spoke to it they said it was the IP address 

[Karbo]

Same exact thing in Calgary - made trying to watch the Bills / KC game a mess!

[rbuisson]

I just contacted an account rep about this issue and demanded a credit in my bill. They complied and gave me a two day credit to cover yesterday and today. I’d encourage everyone else to do the same. Perhaps if they suffer in the wallet they will take the necessary steps to prevent a reoccurrence of this issue. 

[wtvc]

Same here missed half of the 1st quarter because of this issue. Funny thing is I only switched to shaw on Friday. Watched the Bucs/Rams game no problem then switched tvs and watched on the one closer to our modem and boom error xre-03090 out of nowhere

[twokoolades]

Still happens two years later... They send a technician to do absolutely nothing so this issues happens again less then two days later... It's always the homeowner and never their connections to our homes... It's so much fun calling repeatedly to have zero results...