I’ve been having this issue on my one wireless box upstai...

[Lackster]

I’ve been having this issue on my one wireless box upstairs, I was constantly restarting the box to resolve the solution temporarily. I just tried changing the audio to stereo and it instantly resolved it! 

[regthehabsfan]

where are you finding the audio options? can't find anywhere to change to stereo. thanks!

[D-bala]

Had the same problem. Tv was connected via coax. Swapped it to hdmi and problem still existed.. changed again to high quality cable this fixed the problem 

[Don66]

I also have this issue, I have spent hours on the phone with support as well as chat support but it appears there is no fix.  My issue seems to be a conflict between my Samsung soundbar and the Bluecurve box.  If I set the tv to broadcast in stereo, there are no issues however when I set it to auto detect Dolby Digital, the sound does not sync.  So I believe I iwll have to return the system and revert back to my old gateway sadly.  I really wish this would work however there is no fix that Shaw is aware of.

[rstra]

Have you checked to see if the sound bar has an audio sync?

https://www.samsung.com/us/support/troubleshooting/TSG01110022/

[Don66]

You bet, I have tried the audio sync on both the sound bar as well as the TV, and neither makes a difference. thanks for the suggestion though!

[Don66]

Thought I would update the situation.  A shaw technician came over to troubleshoot the issue and was not able to come up with any solution,  He recommended we try the wired blue curve system instead if the wireless and that should solve the issue.  So I ordered a wired system, installed and activated it and the problem still persists.  The technician spoke to someone higher up in there service department and confirmed that yes in fact there is a known audio sync issue between blue curve and some "high end" sound bars or stereo systems.  There is no fix available and no prospect of fix any time soon.  Extremely disappointed as I love everything else about blue curve.

[rstra]

How is your system connected? Is the cable box connected to the TV and the TV out to the sound bar using HDMI ARC, or is the cable box connected to the sound bar and then out to the TV?

[Don66]

The cable box is connected to the TV, and TV out to the sound bar using HDMI ARC.

[rstra]

Is it possible to connect the box to the sound bar and out to the TV?