I’m not with Shaw anymore and can confirm no issue with CNN.
Thanks for the update Tamara. Was the ticket closed because it's something you're not able to fix on your end or was it closed because your upstream provider fixed the problem? If the problem with CNN HD resides with your upstream provider, does that mean other companies such as Bell and Telus would have the same problem with CNN HD? Or is this a problem with Shaw Direct satellite link if you get your CNN feed from them?
I have the same problem. It wasn't working for almost a week. I called and they couldn't fix it so arranged a tech visit. The channel started working again before the tech visit, so I cancelled the appointment. Now it's not working again.