“...So, my tech problem is resolved. I’m not, however, re...

[rickatk]

“...So, my tech problem is resolved. I’m not, however, reconciled to Shaw’s absolute shoddy phone response and I would like to know how to avoid all that frustration the next time.”

@gduth  Use chat, arrange for a site visit.

[mdk]

@Billelda -- I was trying to upgrade my internet as my current modem is overtly outdated.

Which modem do you currently have?

Have you seen the new Shaw Gig WiFi advertisements?

This package includes the latest "XB7" cable-modem/router, with DOCSIS 3.1, gigabit wireless and wired speeds, 4 Ethernet ports, and NO FAN (unlike the noisy fan in the BlueCurve). Also, with gigabit service, you can add Shaw Mobile cellular-service for only $25/month (regular price is $45).

Contact Shaw ( www.shaw.ca/chat or 1-888-472-2222 ) to upgrade.

[Billelda]

Yegods. That was my point. I was trying to upgrade with Shaw. I called them and 48 hours later am still waiting for their callback. When I went on-line the system kept asking me to sign in again. The whole system is dysfunctional! Call Shaw indeed. You might as well yell into the wind on the Salish Sea!