Constant double billing.

[Thorgen]

My Credit card expired so I had to actually log into my account to change it.

I noticed I am being double billed for the third time as it is asking twice the price of what my monthly notice is.  Except only one payment was due today, which was paid.  I also paid the last on November 14th.

Can you please explain why you regularly double bill people, and hope they won't ask questions, because your phone line is a 20m-2hr wait?

edit: I just can't see a reason, and I remember talking to an employee when I switched services within Shaw over a year ago who told me it was a "glitch" due to changing plans.  He said he would fix it, but obviously didn't.

Like I know internet/telecommunications practices in Canada are horrendous, but I would like an answer.  I would also like it to not be in violation of the two lost Supreme Court of Canada cases.

https://crtc.gc.ca/eng/archive/2011/2011-191.htm

https://crtc.gc.ca/eng/archive/2014/2014-576.htm

[rstra]

If you aren’t satisfied with the customer care rep explanation, you can go to this link and submit your complaint.

https://www.shaw.ca/contact-us/your-voice

[mdk]

@Thorgen -- how did you pay the previous month's invoice (at your bank/credit-union, which can take 1 or 2 "business-days" to transfer the payment to Shaw's computers), or online, via the My Shaw Portal? Also, did you pay it exactly on the due date, or a few days early?

Have you signed-up for automatic payment through your credit-card?

If your previous payment was not received by Shaw on the due-date, that amount is itemized on your current invoice, as being "payable now", while your current charges are payable by your due-date.

Check your previous Shaw invoices -- you may download them via that My Shaw Portal.

Also, check online with your bank, to see the dates of your recent payments, to see if you really have "double-paid".

Also, within the My Shaw Portal, under "My Bills", you can choose "Transactions", and get a detailed summary of each chargeable item, and the dates that Shaw processed your payments.

[Wesley5]

I have been paying my bill each and every month, I gave you a double payment 2 months ago, do not know why??

Now you are double billing me again, what's up??

[mdk]

@Wesley5 -- please read the previous messages in this discussion thread, especially the part about using the "My Shaw Portal".

Have you authorized BOTH your bank/credit-union *and* Shaw to "auto-pay" your account?

This is a peer-to-peer forum, where volunteers try to help.  Contact Shaw: 1-888-472-2222 to talk to their "Billing" department.