My Credit card expired so I had to actually log into my account to change it.

I noticed I am being double billed for the third time as it is asking twice the price of what my monthly notice is.  Except only one payment was due today, which was paid.  I also paid the last on November 14th.

Can you please explain why you regularly double bill people, and hope they won't ask questions, because your phone line is a 20m-2hr wait?

edit: I just can't see a reason, and I remember talking to an employee when I switched services within Shaw over a year ago who told me it was a "glitch" due to changing plans.  He said he would fix it, but obviously didn't.

Like I know internet/telecommunications practices in Canada are horrendous, but I would like an answer.  I would also like it to not be in violation of the two lost Supreme Court of Canada cases.

https://crtc.gc.ca/eng/archive/2011/2011-191.htm

https://crtc.gc.ca/eng/archive/2014/2014-576.htm