Crave?

[Oilerfan8]

I was told I was getting crave for free and I get my bill and I'm getting charged 22 a month for it??? How come?? 

[g-idk]

@Oilerfan8 , I have also got the free crave offer and on my bill it says the $22.00 but it also shows in the discounts $22.00 credit to make the balance 0 . It also shows on my bill that the promotion ends in 2 months and then I will be billed the regular 22.00 per month.  Does it not show the discount on your bill?  Is there any chance your 2 months is finished now and you are now getting billed?  If there is no discount and your first 2 months is not over, then I would recommend that you call or chat to Rogers/Shaw billing dept. to see where the problem lies.  

[OreoScot]

I got charged the $22.00 but it does not show a credit of $22.00 What is going on and it is extremely difficult to speak with anyone.

[g-idk]

@OreoScot  Are you sure you were eligible for the free 2 months offer?  Did you get a confirmation email that you now subscribe to Crave and the terms of the free 2 months, and then after that you get charged $22.00 a month.  I took them up on the offer back in Oct. and it was set to expire Dec.22 , so I canceled Crave the week before and everything went smoothly I never ended paying anything, I had the 2 months of credits of $22.00 and after I canceled no Crave has showed up on my most recent bill.  Is this your first month and first bill with the Crave offer?  Since this is only a peer to peer discussion forum and not a direct path to Rogers/Shaw Support or Billing, we have no access to your account , just community volunteers on here trying to help people out if we can.  You may have to bite the bullet and speak to them directly.  Chat/Phone 1-888-472-2222