@ldonat -- welcome to this peer-to-peer discussion forum, where volunteers (not any "moderator") try to help.
Logon to the My Shaw Portal, and click on "Bills", and scroll-down to "Transactions", where you may download every transaction on your account in the last 24 months. You may also download each monthly invoice.
Is the $135 the amount BEFORE taxes? In B.C. there is 5% GST plus 7% PST on most transactions within your account, bringing the montly total to about $161.
Did you sign-up to a new two-year Value Plan in October? If so, then the November invoice will show the partial-refund for the "unused" days on your previous Value Pan, plus a full-month's charges on the new Value Plan. This "transition" usually makes the November bottom-line quite different than the previous month. Hopefully, the December invoice will stay the same for two years.
At what date, and at what time have you tried telephoning? Maybe, try phoning at 8 AM (Mountain), before anybody else can call. Or, call after 6 PM, and you'll get routed to one of their Call Centres (some employees working a "night-shift" in Ontario or in the Maritimes.
