How does one get to speak with an Agent

[Flora0214]

My Cable goes on and off and I am unable to speak with an Agent.  I have called and left name and number to call back.  Shaw calls back and then I am still waiting for over 2 hours until I finally hang up.  I have tried chat and I cannot get anywhere with them.  How do I get a refund for not having cable?

[mdk]

@Flora0214 -- It is unfortunate that your online chat session was not satisfactory. If the Shaw Agent was unable to resolve your issue, they should have offered to schedule a technician to come to the outside of your home, to access the Shaw "demarcation box" on the outside of your home, to do some trouble-shooting.

While reading this, please scroll-down to see:

Click the "Your Voice" hyperlink to give your feedback to Shaw, and to ask for a refund.

[lorrainen]

Call the sales line and then ask for retention.  It was the only way I could speak with a live person.

[Srossi]

The Shaw website is a complete run-around. I’ve also tried to contact a real person or even find an email and have had no luck or no response from the live chat system. So frustrating!

[mdk]

@Srossi -- personally, I have had success getting to a real person on the telephone by calling 1-888-472-2222 late in the B.C. evening.

Since Shaw offers 24/7 support, my telephone-call is routed to a Shaw Call Centre, either in Ontario or the Maritimes.

See a Shaw web-site for more "contact" details.

Yes, Shaw does NOT offer an E-mail ID for contacting Shaw Support.

It is unfortunate that Live Chat did not work for you. I would try again, later, to get a different Shaw Agent -- there are some very-good ones out there.

[Leahajmac]

I am very unhappy that I cannot speak with someone too!