How does one get to speak with an Agent

Flora0214
Grasshopper

My Cable goes on and off and I am unable to speak with an Agent.  I have called and left name and number to call back.  Shaw calls back and then I am still waiting for over 2 hours until I finally hang up.  I have tried chat and I cannot get anywhere with them.  How do I get a refund for not having cable?

5 Replies

-- It is unfortunate that your online chat session was no...

mdk
Legendary Grand Master

@Flora0214 -- It is unfortunate that your online chat session was not satisfactory. If the Shaw Agent was unable to resolve your issue, they should have offered to schedule a technician to come to the outside of your home, to access the Shaw "demarcation box" on the outside of your home, to do some trouble-shooting.

While reading this, please scroll-down to see:

Capture.JPG

Click the "Your Voice" hyperlink to give your feedback to Shaw, and to ask for a refund.

 

0 Kudos
Reply
Loading...

Call the sales line and then ask for retention.  It was t...

lorrainen
Grasshopper

Call the sales line and then ask for retention.  It was the only way I could speak with a live person.

Reply
Loading...

The Shaw website is a complete run-around. I’ve also trie...

Srossi
Grasshopper

The Shaw website is a complete run-around. I’ve also tried to contact a real person or even find an email and have had no luck or no response from the live chat system. So frustrating!

Reply
Loading...

-- personally, I have had success getting to a real perso...

mdk
Legendary Grand Master

@Srossi -- personally, I have had success getting to a real person on the telephone by calling 1-888-472-2222 late in the B.C. evening.

Since Shaw offers 24/7 support, my telephone-call is routed to a Shaw Call Centre, either in Ontario or the Maritimes.

See a Shaw web-site for more "contact" details.

Yes, Shaw does NOT offer an E-mail ID for contacting Shaw Support.

It is unfortunate that Live Chat did not work for you. I would try again, later, to get a different Shaw Agent -- there are some very-good ones out there.

 

0 Kudos
Reply
Loading...

I am very unhappy that I cannot speak with someone too!

Leahajmac
Grasshopper

I am very unhappy that I cannot speak with someone too!

0 Kudos
Reply
Loading...