Well I have finally decided to make the jump to Telus. Th...

[bostonbob]

Well I have finally decided to make the jump to Telus. Their deal was just too good to pass up and SHAW didn't even seem interested in even trying to match their offer. So good luck to all you loyal SHAW customers - I honestly hope things start getting better for you ( especially for all those Gateway users out there ) and you stay happy with what you are getting from SHAW. And my final message to the suits over at SHAW - start listening to your customers especially those that have been with you a long time. We all know that you are a profit driven company but you can still make a huge profit and not alienate a large percentage of your customers at the same time.

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@hjnicol wrote:

Be very careful with Telus.  They don't always tell the truth.  I've had sales people (contract sales people, talk and act like Telus employees, but they are commissioned sales people) tell me what I wanted to hear.  When it came down to the actual install, talking to the actual Telus people most of what was promised was impossible.  The same happened to a friend.  Lots of promises but all fiction.

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I feel confident that Telus will come through with what was promised. I have multiple e-mails stating exactly what I am getting and exactly what I will be paying. I also have a 30 day " back out " clause so if there are any shenanigans I might just end up back here.

[sschultz1983]

We just did the switch to Telus from being with Shaw for 15 years. Shaw internet ever since we moved to our new place has just been bruta. Had 3 techs out and the last one finally told me it must be a backend thing so just wait it out it will get better haha yea ok not happening. Why don't you suspend my bill while you figure out why your internet doesn't work. We now have fiber with Telus which is 1000x better but yes Shaw has them beat on the tv side for sure. We stream a lot so no big deal for us. Used the $400 credit they gave us to buy out our Shaw account and never even got a call from Shaw to ask us why we were leaving. 15 year customer and not a word. 

[Patrick01]

They all lie! I have dealt with internet/cell phone companies since the first cellphone companies started. Virgin was the only good company but alas Bell bought them and service went into the toilet. They are too busy trying to get rich and will promise you the world until you are a customer and then you go on ignore with the only way to communicate is by wasting your life on hold; so archaic for a modern company. They spend big dollars on flowery smoke and mirror websites and pounding you with potential offers but try to do something like cancel your service for a move and you wait on line like a million other customers wasting a lifetime of living. They don’t care but will send you a survey (that they never listen) to immediately after telling you that they can’t help you with all the promises they made previously. Governments have promised to intervene with these monopolies on internet and mobile phone companies but their promises are equally false. Just cancelled my services with Shaw for a move at end of month but instead of sending me an adjusted bill, they sent me a bill for the month after moving out!? Pathetic