@Jeanwojtowicz Contact Rogers directly.
@Jeanwojtowicz -- if you logon to the My Shaw Portal, you can view all "transactions" against your account for the last 24 months.
Did you have a two-year Value Plan that has expired, transferring you onto a higher-cost "month-to-month" plan?
Did somebody in your household order anything on PPV (Pay For View), such as WWE (World Wide Wrestling Entertainment) or recent movies?