My Bill jumped for the Second Month

[tiger905]

First the wait for the chat with an agent was more than hour, then suddenly got the message the connection is not available. Tried the phone after 90 Minutes of waiting spoke to the agent before the issue resolve the phone call disconnected what a joke?

I noticed fiber+ 300 internet charge went up for the month of Novembre and December despite the fact that Iam locked in for 24 months plan.

[mdk]

@tiger905 wrote: I noticed fiber+ 300 internet charge went up for the month of November and December despite the fact that Iam locked in for 24 months plan.

Two possibilities:

1. you have read some of the "fine print" on the monthly bill, but it also says that the increase will become effective only after the end of your current two-year Value Plan;
2. your latest bill shows both an increase in the monthly Internet fee AND an increase in the monthly promotional discount, thus keeping your net payable the same as your September & October bills.

If you logon to the My Shaw Portal, you can view all the "transactions" on your account for the last 24 months. Look to see if the promotional discounts have increased in the last few months.

[tiger905]

My bill was $162 plus tax which is 170.10, that what I said since I renewed my contract.

The last two shows an increase in my monthly bill

I can see it my bill went to over $173

[mdk]

@tiger905 -- logon to the My Shaw Portal, and you can view all the "transactions" against your Shaw account for the past 24 months. Then, you can see what has changed.

If you recently signed-up for a new two-year Value Plan, your next invoice will show "credits" for the last few days of your previous contract that won't be used, plus the fees for the first month of the new contract. It is the 2nd month of your new contract that should be back to "normal".

[tiger905]

I don't think you got what I'm saying.

Or like arguing for sake of it.

[mdk]

@tiger905 wrote: I don't think ...

Welcome to this peer-to-peer discussion forum, where volunteers try to help.

It is not a direct path to "billing" at Shaw Support [1-888-472-2222].

As a volunteer, I have no access to your account, so I cannot logon to your ID on the My Shaw Portal, to review all your "transactions" for the last few months, to see what charges/credits have been recorded. You can review your account, or contact Shaw to work together to answer your questions.