my shaw bill

[lcous]

i would like someone to get back to me regarding my shaw bill

[g-idk]

@lcous , really sorry but this is just a peer to peer discussion forum and not a direct path to Rogers/Shaw Support or Billing.  You would have to use the chat feature located at the right of your screen (Big Red Need Help? Button) or phone them at 1-888-472-2222.  If it is just a generalized billing question one of us on here might be able to help in explaining what it might be.  Hope this helps.

[lcous]

I have been on hold for hours on the phone, I have also been logged out when I been talking to virtual people.  I need this resolved asap.

I was asked to pay money to talk to someone regarding my bill. I'm sorry I am just very frustrated right no

[g-idk]

@lcous , Hey no worries!  No apology needed.  There have many complaints about the wait times, ever since they did all these changes on payment dates and increased prices on rental tv boxes.  Wish I could have helped you, but we are just regular folks on here trying to help out where we can.  

[mdk]

@lcous wrote I was asked to pay money to talk to someone regarding my bill.

Huh? I think that you were talking to a scammer, not to a "Rogers together with Shaw" agent.

Did you call them, at 1-888-472-2222, or some other number?

[mdk]

@g-idk wrote: There have many complaints about the wait times

While talking to a "Shaw Business" Agent yesterday, he admitted the long queues, on both "Residential" (where he used to work) and on "Business" support, and recommended to give feedback to Rogers/Shaw -- to be a "squeaky wheel" as the best way to get faster support. 

Use the "contact" hyperlink at the bottom of their home-page to submit your feedback.