Phone number change

SirCarey
Grasshopper

I changed my phone number, two-step verification code is sending code to my old number

9 Replies

-- welcome to this peer-to-peer discussion (and sometimes...

mdk
Grand Master

@SirCarey -- welcome to this peer-to-peer discussion (and sometimes "gripe") forum.

On which website(s) have you enabled two-step verification? Your online banking? GMail? The My Shaw Portal?

You probably will need to contact the "support" department of each of those sites to announce your new telephone-number.

 

 

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I contacted support department, but they didn’t update my...

Alaa-Aboud
Grasshopper

I contacted support department, but they didn’t update my phone number 

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So sorry if the representative missed updating your phone...

shaw-ada
Moderator
Moderator

@Alaa-Aboud So sorry if the representative missed updating your phone number. You can always reach out to our account specialist via our chat support to assist you in updating your phone number. 

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I have a similar problem. I got a new phone, but couldn't...

lpjones
Grasshopper

I have a similar problem.

I got a new phone, but couldn't change the number inside the My Shaw website.  I tried to log in again, and the two-step verification is being sent to my old phone number.  I looked into the "chat support", but that's useless.  I don't use Whatsapp; I don't have an iphone; and the web message link is dead.

Is this because Shaw really doesn't want to talk to their customers?

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Just contact us(Shaw technical support ) and we will fix...

Pankaj2441
Shaw Squad

Just contact us(Shaw technical support ) and we will fix it for you

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Sure they will, after a couple hours on hold or a message...

Beverlyenenning
Grasshopper

Sure they will, after a couple hours on hold or a message saying call back our office is closed!!! They changed my number for me and still couldn’t change the number so I could sign in!!!   Useless 

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I have a shop Mobile account now can you please use the n...

Bobbybrat4
Grasshopper

I have a shop Mobile account now can you please use the number I got instead of using the old one

 

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I have a shot Mobile account now can you use my number fr...

Bobbybrat4
Grasshopper

I have a shot Mobile account now can you use my number from my phone here instead of using the old one I'm not getting my confirmation numbers my number is 825-436 1 439 no I'm tired of chasing after you people

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Please stop using my old number ! I have a Shaw Mobile ac...

Bobbybrat4
Grasshopper

Please stop using my old number ! I have a Shaw Mobile account number !! So use it please before I disconnect everything in my cable and go somewhere else people are stupid or what ??

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