@Deb_Gustafson , Yes I think that would be the place to file a complaint if so desired. One thing to note when you say "Critical Information Summary" the very definition of that implies that this is only a summary and that there is a lot more to the contract that you should be aware of, hint small print exclusions. Shaw has always had the legal right to impose extra fees for rental equipment but they chose not too, and usually discounted the cost of extra boxes making them free rentals, however they never truly had to do this. It is clearly stated in the small print that extra equipment rentals, tv add-ons, pick and pay channels, theme packs, phone add-ons, etc. are not part of the 2 year value plan and those items can be increased at any time with notice. Shaw did use to raise prices on theme packs and pick and pay channels even if you were on a 2 year value plan, they just never did the extra tv boxes. I'm not sticking up for Rogers just letting you know that those clauses have always been there.
