wrote Did not receive an e-mail titled "Your Shaw Agreeme...

[mdk]

@michaelstein wrote Did not receive an e-mail titled "Your Shaw Agreement"

Do you use Shaw WebMail to view the incoming E-mail, or some other E-mail client, e.g., Microsoft Outlook or Windows Mail?

There is a "quirk".

If an incoming E-mail to your "@shaw.ca" ID is identified (by Shaw) as being "spam", it is moved into Shaw's "Junk" folder -- not the "Junk" folder within your E-mail client.  So, if you use Shaw WebMail, you will see the message.  However, if you use Microsoft Outlook to download the new messages, all messages in that "Junk" folder will not be downloaded to your E-mail client.

If you suspect that this is happening, logon to Shaw WebMail, and look in the "Junk" folder. Then, click on "Preferences".  Click on "Mail". Click on "Spam". Select "Label message as Spam and keep in Inbox". Click on "Save". Then, move all current messages from "Junk" to "Inbox". Start Outlook, to download those "moved" messages. All future "spam" messages will be downloaded to Outlook, and Outlook may move those messages to your local "Junk Mail" folder.

[michaelstein]

Nope. Did not receive an e-mail titled "Your Shaw Agreement". Also checked in Spam/Junk. Nothing there.

The only e-mail received was "Your Order Summary".

[g-idk]

@michaelstein ,  Ok now I understand why you could not understand me, you are saying that you never received the "Your Shaw Agreement".  If this is true you would be a very rare customer indeed, because everybody gets it.  How long ago did you renew your 2 year value plan services?  If it has been a long time ago now, it might have went to your junk folder by mistake and has since been long deleted.  This is why I kept saying your order summary is not whole contract, I was assuming naturally that you had received and read your entire contract, with all the small print exclusions, because it is all in that second email.  Well at least this makes some sense now.  Since you don't have a copy of your agreement, you can always use the link I provided in an earlier post to view it online, and it will show you what your contract really contains.  Oh I just remembered something on my last renewal when they sent me an email, inside the email was 2 pdf downloads that I could click on, 1 was the order summary and the other one was the shaw agreement, is there any chance this might have been the case and you somehow missed it?