Are there any alternatives?? Would love to hear about the...

joblackcat59
Grasshopper

Are there any alternatives?? Would love to hear about them if so.

0 Kudos
Reply
Loading...

I returned my third TV box and purchased a Fire TV Stick...

ColtonW24
Grasshopper

@rstra I returned my third TV box and purchased a Fire TV Stick (3rd gen) down in the US for $27.24 USD after tax (works out to $36.79 CAD). It was on sale here in Canada for $39.99 (before tax), so I saved a decent chunk of change!

When I contacted Shaw to return the box I also asked about the billing, and the agent told me that the new rental fee is $12 a month for each additional box beyond the first one, but certain ValuePlans discount the second box. So in those cases, the second box only increases by $7. So if you get the second box for $0, then it will be $7 a month until your ValuePlan expires. It seems like the current ValuePlans on shaw.ca do still include the second box discount. Though I wonder if this will change in the future.

Anyways, the Fire TV stick has turned out to be a great solution. It actually seems a bit snappier to navigate around the interface and play/pause/rewind/fast-forward. Only downside is that you can't pause live tv, as you mentioned. But you can always just record something that's live, and then watch it via the recording which allows you to pause it as well as rewind. The slight downside honestly is worth saving the $144 a year on the TV Box rental!

Reply
Loading...

Yes, most value plan customers will just pay the $7 extra...

rstra
Grand Master

@ColtonW24  Yes, most value plan customers will just pay the $7 extra per box. The Fire Stick is a great solution, and it is portable, we recently used it in a hotel. When I am at home and use the Ignite box, I find myself missing how responsive the Fire Stick is, especially when fast forwarding. 

I think in the coming years, Rogers will pretty much just be an app on the TV or a third-party media player.

Reply
Loading...

Comcast has their Xfinity Stream app on Samsung and LG TV...

ColtonW24
Grasshopper

@rstra Comcast has their Xfinity Stream app on Samsung and LG TV’s, as well as Roku, Apple TV, and the Fire TV sticks. So Rogers could very well expand the Ignite TV app beyond just the Fire TV sticks in the future.

Reply
Loading...

I had a long conversation with a Shaw rep yesterday and a...

Luke20
Grasshopper

I had a long conversation with a Shaw rep yesterday and asked if they could justify 140% increase on the rental. Of course they could not.

Also asked her as a consumer herself if she would accept a 140% increase on anything. Kinda stumped her there!

She did offer to sign me up on a new 2 year value plan that would have actually reduced my overall monthly costs but I told her that I can no longer trust Shaw/Rogers because they could easily impose another increase at anytime that I'm stuck with.

Absolutely unacceptable - 30 year Shaw customer gone come January !!!

Reply
Loading...

Rogers reps have nothing to do with the price increases,...

rstra
Grand Master

@Luke20  Rogers reps have nothing to do with the price increases, try writing the head office instead of calling the agents with no other purpose than to rag on them for something they didn’t do. 

Reply
Loading...

Better to go to the competition bureau and your mp

rickatk
Master

Better to go to the competition bureau and your mp

0 Kudos
Reply
Loading...

There has been many references to the small print. I look...

rickatk
Master

There has been many references to the small print. I looked at my user agreement and there is no reference to the box rentals not being part of the package. 

0 Kudos
Reply
Loading...

hi, I wonder is there any reference to multiple boxes act...

g-idk
Master

@rickatk hi, I wonder is there any reference to multiple boxes actually being part of the package, a little play on words but maybe not to them.  

0 Kudos
Reply
Loading...

, just me again. I found this in the service agreement, c...

g-idk
Master

@rickatk , just me again. I found this in the service agreement, could this be what they are talking about.  Screenshot 2024-09-06 224555.png

0 Kudos
Reply
Loading...