This is so frustrating. I'm trying to give a bank proof of where I live. So I tried to copy the Shaw bill as proof but I notice Shaw has copied down my surname incorrectly. My internet bill should read Chris XXXXXXXX but someone at Shaw copied my name to be Chris XXXXXXXX. I couldn't find anywhere on your support to even ask the question "WHY?" Maybe someone will read this and be able to help. Six hours searching on Shaw to find help. Just miserable.