Streaming Channel billings - Crave TV

[john52]

I have been billed, twice now, for $20.00 each month for "Crave TV" but I am unable to view it because it has never been "activated". I believe that it is fraudulent to charge a customer for a service which is not delivered. I telephoned your contact support to complain, and they only responded with whining and complaining about some technical glitch

being experienced which was not resolved but, I noted that the charge is, again, on my current bill and I insist that you return the $40.00 overcharge together with any federal and provincial taxes charged, directly to our account

[rstra]

@john52  You will have to call or chat with Shaw, ask them to cancel Crave and credit your account 

[--5]

Why? Never signed up, never activated, never used it.  How can you be charged for... nothing?

[mdk]

@--5 wrote How can you be charged for... nothing?

At some time in the past, you must have signed a contract that included Crave.

Rogers/Shaw does not do "negative billing" -- signing you up for something that costs you money.

Through the My Shaw Portal, click on "Bills" and scroll-down to "Transactions", to see all transactions against your account for the most-recent 24 months, to see when the charge for Crave started.