Transaction fee of $100 on my current bill.

[judyyoung46]

My bill shows a transaction fee of $100.00 for failure to return the old modem following a recent update.  From what I could tell on the information about returns, my old modem did not have to be returned.  How can I settle this?

[rstra]

@judyyoung46  Which modem? If you have it, send it in. You will need to contact Rogers directly to get this sorted out.

[wynford]

It's better to return it no matter what, doesn't cost you anything and it's better to be safe than sorry.

[mdk]

@judyyoung46 -- after Shaw_together_with_Rogers receives your shipment of the cable-modem, check on the My Shaw Portal for a "credit" of $100 listed on your next monthly invoice, thus lowering your next amount payable.