Why am I getting this message constantly?

[tbdunbar]

Access Denied

You don't have permission to access "http://my.shaw.ca/" on this server.

Reference #18.759a3b17.1651603351.7868664

[shaw-darren]

Hi! That's annoying! Are you just getting the message on one device, or do you get the same message when trying from a second? If it's just the one device I recommend clearing the cache and cookies and trying the website again. If it's happening across more than one device at your home please reach out to our Tech Support team via live chat so they can investigate the modem. 

[mdk]

@tbdunbar -- you did not say if you tried:

1. power-off, then power-on the cable-modem

2. shutdown your computer, and then restart it

What "Internet Security" package are you using? Norton I.S. ? McAfee?

Can you take your mobile-phone to the nearest ShawOpen or ShawGo or Starbucks locations, and try accessing that web-site through these WiFi networks?

Did this web-site EVER work for you? At what date/time/timezone did it not work?

[fizzgig23]

Still suffering from this.  Newer Motorola phone only, all other devices work fine.  Tried all the suggested fixes and even a factory reset.  Shaw support tried to tell me it was the phone.  It never had a problem before... Any other suggestions?  Tried from other wifi locations as well... No dice.  Even tried the My Shaw app as a work around but it won't let me in stating that it "couldn't connect". Any ideas?  Thanks. 

[mdk]

@fizzgig23 -- Newer Motorola phone only, all other devices work fine ... Shaw Support tried to tell me it was the phone.

In a way, they could be correct. 

Is your device connected via WiFi to your Shaw cable-modem, or is it using your "cellular" connection?  The former shows the IP-address of your cable-modem, as provided by Shaw, to the Shaw web-site. The latter shows a different IP-address, as provided by your cellular-provider, to the Shaw web-site, implying that Shaw could be blocking that IP-address.

[6049]

how do i clear cache and cookies

[mdk]

@6049 -- how do i clear cache and cookies

Which web-browser are you using (Safari? Firefox? Microsoft Edge? Google Chrome?).

Somewhere in the "Setting" pull-down for your web-browser, you can do it.

[FlutherGood]

Disable your VPN. Yu an reconnect the VPN after you have left Shaw.

[michaelv]

me too. can access frpom my PC, NOT from my phone.

[mdk]

@michaelv -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is NOT a direct path to Shaw Support [1-888-472-2222].

What manufacturer and model-number of smart-phone do you have?

How old is the phone? Are there any available software updates to be downloaded & installed?

What web-browser are you using on the phone? Safari? Microsoft Edge? Google Chrome? Firefox?

Any improvement if you power-off your phone, and then restart it?