Why am I getting this message constantly?

tbdunbar
Grasshopper

Access Denied

You don't have permission to access "http://my.shaw.ca/" on this server.

Reference #18.759a3b17.1651603351.7868664

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Hi! That's annoying! Are you just getting the message on...

shaw-darren
Shaw Squad

Hi! That's annoying! Are you just getting the message on one device, or do you get the same message when trying from a second? If it's just the one device I recommend clearing the cache and cookies and trying the website again. If it's happening across more than one device at your home please reach out to our Tech Support team via live chat so they can investigate the modem. 

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-- you did not say if you tried: 1. power-off, then power...

mdk
Grand Master

@tbdunbar -- you did not say if you tried:

1. power-off, then power-on the cable-modem

2. shutdown your computer, and then restart it

 

What "Internet Security" package are you using? Norton I.S. ? McAfee?

Can you take your mobile-phone to the nearest ShawOpen or ShawGo or Starbucks locations, and try accessing that web-site through these WiFi networks?

Did this web-site EVER work for you? At what date/time/timezone did it not work?

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