I received this message also. So what this will mean is I...

[Timetochange]

I received this message also. So what this will mean is I will be having 2 payments made to shaw in the sames calendar month, so I will be changing from auto withdrawal and most likely when my contract period is over will be changing carriers.

Thanks shaw for making my decision to change carriers easier.

[Janet501]

Me too…budgeting for this extra payment will be difficult…does this mean 13 payments in one year instead of 12? I am not happy!

[rstra]

@Janet501  There is no extra payment, your bill and due date will not change. Turn off auto payment if the new payment date doesn’t work. 

[dmtanner]

I got that message too, but I think it is a phishing scam because of the email address "email@shaw.sjrb.ca".    What is "sjrb" ?

[rstra]

@dmtanner You mean sjrb.ca, that is the Shaw corporate email domain.

[Janet501]

Thank you. I found the email about the billing dates a bit confusing…

[StupFD]

They just want their money early. I've never seen preauthorized payments take more than 3 days. Another reason this company has the most complaints out of all cell service providers. 

[Dale_pues]

The email from Shaw states:  "This change will take effect on your first bill on or after July 15, 2024. After this change, your first payment will be withdrawn from your account about 2 weeks after your last payment."  What on earth does that mean?  My first bill is August 1.  My last payment will be either July 1 or Aug 1 depending on how you interpret this statement.  If Shaw bills me on August 1, I'll be double billed.  If they waive the August 1 billing, then that's fine.  But the email is very hard to interpret.  I'm not surprised people think there will be an extra billing.  I've escalated this to Shaw.  They at least need to send a better email.  Your advice to solve this by turning off auto payment is not helpful. 

[Dale_pues]

Sorry, my message was for Grandmaster Janet501.  Will redirect:-)

[Dale_pues]

2m ago

The email from Shaw states:  "This change will take effect on your first bill on or after July 15, 2024. After this change, your first payment will be withdrawn from your account about 2 weeks after your last payment."  What on earth does that mean?  My first bill is August 1.  My last payment will be either July 1 or Aug 1 depending on how you interpret this statement.  If Shaw bills me on August 1, I'll be double billed.  If they waive the August 1 billing, then that's fine.  But the email is very hard to interpret.  I'm not surprised people think there will be an extra billing.  I've escalated this to Shaw.  They at least need to send a better email.  Your advice to solve this by turning off auto payment is not helpful.