Why there's increase of 9 dollars in my bill for sept. - Oct. 2024.

[rstra]

@Mamajean The price went up.

[mdk]

@Mamajean -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a path to Shaw/Rogers Support: 1-888-472-2222

If you sign-in to the My Shaw Portal, click "bills", and scroll-down to "Transactions".  You can view all transactions on your account for the past 24 months.  This will let you track the price of each item over time, to determine which item's cost has risen. You can also see the dates of your payments.

Did you finish a previous two-year Value Plan, and thus become a "month-to-month" (non-discounted!) customer?

Have you been paying your invoices on time? Before July 15, 2024, you had 30 days after the invoice was created to make payment. After that date, you have only 21 days to make payment.  So, if you did not pay by the 21st day, you incurred a "late fee", which might be that $9.

Note that credit-card companies are giving you 21 days to pay.  Now, Shaw/Rogers is giving you 21 days to pay.

[Corinne11]

The box rental discounts were not included in my September 2024 billing resulting in over $8 increase from my past billings.  

[ChelsDawn91]

We are having the same issue. 

[g-idk]

Hi @ChelsDawn91 , @Corinne11 , @Mamajean , the reason for the increase on your recent bill is because of the new charges now being levied against any extra tv boxes that you might have.  Rogers/Shaw now charges for any extra tv boxes above and beyond the first main tv box, and if you are on a 2 year value plan then whatever discounts you have to make the other boxes a free rental, no longer cover the complete cost of the rental boxes leaving most customers with a $7.00 per month plus taxes per extra box.  This fee increase is not included in a 2 year value plan contract as rental equipment beyond your 1 modem and 1 tv box is exempt.  Sorry for the bad news, you can always check your myshaw app or my.shaw.ca website login to your account and under the billing section you can view all the current charges to see why exactly your bill has gone up, in case your issue is something completely different.  Hope this explains it a little bit.  

[Corinne11]

Ty! Yes, I have two rental boxes.  I contacted support for instructions on how to send back the second rental box that I don't use.  

Thanks again!