I'm sure you're right, rstra, that it's time for a servic...

[merrymermaid]

I'm sure you're right, rstra, that it's time for a service call.  I have pulled the battery when doing a reset and that doesn't do the trick either.

I'm hearing impaired so do all my Shaw business such as setting up an appointment to have a Shaw tech come over on SHAW CHAT.  But over the past few days I haven't been able to get an actual agent on Shaw Chat, just one of those standard-type help messages that is of no help to me.  I don't know what to do as I'm unable to phone Shaw re: my hearing impairment.  

Around a year ago a Shaw tech came over and installed Ignite gateway for my cable TV service.  

A big thanks again, rstra, for all your help.  

[g-idk]

@merrymermaid , glad to hear that @rstra has been a big help for you, we all try. Fingers crossed for you everything will get worked out. 

[merrymermaid]

Thanks, g-idk.  Hopefully I can get to chat with an actual agent on Shaw Chat next week.  

[merrymermaid]

Oh yes, I did pull the power card & the battery too.  Next week I'll see if I can get an actual agent on Shaw Chat.  Thanks again, rstra 😊 

[mdk]

@merrymermaid wrote: I don't know what to do as I'm unable to phone Shaw re: my hearing impairment.

Is there a Shaw/Rogers "store-front" in your city that you can visit?

They probably cannot provide any "technical" support, but they should be able to order a replacement box to be shipped to you, and to schedule a technician to install it.

> Around a year ago a Shaw tech came over and installed Ignite gateway for my cable TV service. 

EDIT: Your cable-modem has a "telephone-out" port. Get Shaw/Rogers to activate that port, and deactivate the flaky telephone-box, and connect your handset (or telephone base-unit)  into that port on the cable-modem.

[merrymermaid]

Great suggestion, mdk 👍  There's a Rogers store in my local mall so I'll pay them a visit sometime this week.  I bought my cellphone (flip phone) from them a couple years ago so i would be able to text.  

My landline phone and phone modem were working well for around a day.  All the lights were on solidly on the modem except for the LINK light which I notice from reading online is disabled anyway.  And the phone display was no longer showing LINE IN USE and I had a dial tone.  Then this morning both were back to their old tricks 🙄

I'll do a post after I visit Rogers this week and let you know how I made out.  Thanks a bunch, mdk 😉