I found a list as described as per "Grandmaster" mdk (2020-07-03) under 'Transactions'. I wanted to see this because Shaw isn't transparent in showing how my bill is calculated. I have a Home Phone Long Distance plan that gives me 250 minutes for $5: After exceeding 250 minutes under the $5 Long Distance plan, subsequent calls are listed on the bill by minute, charged at .05 a minute and display the total for each call. The issue is that Shaw does not provide the customer a record of the minutes of each call used to calculate the 250 minute maximum in the LD plan. Therefore, I have no way of knowing if I have used all my 250 minutes and if Shaw is charging me correctly or not. This lack of accountability and transparency comes across as unethical, and feels a bit shifty. Thus, I understand the initial question from that perspective. Thanks to mdk's direction on how to find "Transactions", I did find a list of what I can only assume may include the "non-charged" calls, but there is still no way of knowing. This is because the list does not include the minutes, nor where the call is placed too: it only says the date, that it is a "digital phone call" and then a calculation of the total price of that call, ie. .25 cents. There is no clarity about the call or how long the call was that enables the customer to determine if they have actually used their 250 minutes or not. It would take a great deal of effort and analysis to figure it all out, and that is, if all the calls, including those in the 250 minute window, are listed. There is no straightforward way to know. This is not acceptable, and doesn't come across as an ethical business practice.
