Thanks for visiting the Shaw Support Community. Throughout our support articles you may comes across terms that you may not be familiar with. Our Glossary of Internet Terms can be used to gain an understanding of various terms that you may come across. Select a letter to find terms beginning with that letter:



Synonyms: User Profile Picture
In the context of the Shaw Community, an avatar is a picture which can be uploaded to your user account to be displayed when you make a comment or post content.

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Measurement regarding the amount of data that can be transmitted from one computer to another over an Internet connection.
A feature of your Internet Browser (see Browser) which allows you to save select pages to a favourites list so that you can access them easily later on.
Synonyms: Internet Explorer, Chrome, Firefox, Safari, Opera
An application on your computer which gives you the ability to search and browse the World Wide Web. This includes programs such as Internet Explorer, Chrome, Firefox, Safari and Opera.

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CSV Contacts
A spread sheet file which stores your contacts' information for use on your email account. CSV files allow you to import or export your contact list from one source to another (e.g. from Shaw Webmail to Outlook Express).

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Synonym: Data Over Cable Service Interface Specification

A telecommunication standard used to provide Internet access via a cable modem. DOCSIS 3.0 modems provide the highest possible service speeds.


Domain Name System
Synonym: DNS
Used to organize the distributed naming system for computers and other resources connected to the Internet.  One example of how your computer uses the DNS is when you type into the address bar of your Browser. Instead of having to type in the actual IP Address of Google to view the page (e.g., the DNS is what allows you to type in a simple URL, such as and still arrive at the Google page.
The activity of transferring a file, document or piece of information from a remote computer to your own personal computer.

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Synonyms: E-Bill, Electronic Bill, Paperless Billing
Allows you to receive your Shaw bill directly to a preferred email address as opposed to receiving it as a paper bill through the mail.
Synonyms: Electronic Messages, Electronic Mail
Message or messages which are transferred from one individual to another over the Internet through an email program, such as Shaw Webmail. Browse our Email Setup Instructions page.
Email Client
Synonyms: Outlook, Windows Live, Mac Mail, Thunderbird, Incredimail
A computer program which is used to download and display a user's email messages. Once emails are downloaded they are stored locally on the user’s computer.
The act of copying a file, list, or group of items from one location so that it can later be “uploaded’ or added to another location.

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Software included in most antivirus programs which protect the computer from malicious viruses and spyware. The firewall is a virtual wall which limits other users and programs from accessing private and key systems on your computer. A firewall is included as part of the Shaw Secure – Powered by McAfee program.
An online space in which users can talk and discuss various subjects. Often forums have a theme. The Shaw Community is a forum in which users can talk about their Shaw products, and ask questions to other community members and Shaw employees.

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Synonyms: Gig, GB
A unit of measurement that can be applied to Internet data usage and the size of a file. In Shaw terms, your Internet package will come with a set amount of included data available for use each month (e.g. 125 GB/Month).

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Synonyms: WiFi Hotspot, Shaw Hotspot, Shaw Go WiFI, Shaw Go WiFi Hotspot

Wireless access points that provide network and/or Internet access to mobile devices such as your smartphone or laptop. Shaw offers Shaw Go WiFi so that you can access Shaw Internet beyond your home.


A link that is located on a web page or is included in a community forum comment which when clicked will lead the user to a separate web page or resource. Hyperlinks are often identified by being bolded or printed in a contrasting colour. As an example, would be a hyperlink.

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A small image which represents a program, file or other document located on your computer. Often you are able to click on these icons to launch the program associated with it.


Synonyms: Internet Message Access Protocol
A protocol used by email clients that stores email messages on a mail server, but allows the user to view and access messages as though they were stored locally on the user's device. IMAP is recommended when you need to check your email on multiple devices. Email server settings: POP and IMAP
The act of copying a file, list or group of items from one location or program into a new location or program.
The next phase in IP distribution. IPv6 allows more IP addresses to be provided by Internet Service Providers.
IP Address
Synonyms: IP, IP Number, Internet Protocol Address
All computers and devices which are connected to the Internet must have a unique IP address. This number allows you to connect to the Web, and without an IP address, you will not be able to perform any network activities.

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A language used by computer applications. Java is used for various Shaw websites and services, such as Webmail. Java can be installed at

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Key Code
A button or series of buttons that you enter into your phone to check or edit voicemail messages. Learn more about voicemail key codes.

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Occurs when a process has temporarily slowed down, become staggered or is otherwise not operating smoothly. Lag can be a result of high latency or poor hardware performances and is often associated with video streaming and gaming on the computer.



Synonyms: Local Area Network

A local computer network that interconnects computers with a limited area such as a home residence, school or office building.



Synonyms: Internet latency, Network latency

In the computer world, latency is a delay in the transfer of network data. A high latency connection suffers from long delays.

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Synonyms: Internet Modem, Cable Modem, Wireless Modem
A device which allows you to connect a computer into Shaw’s network.  Shaw provides customers with both wired modems as well as wireless modems.

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A collection of computers and other electronic devices which are connected to the Internet and share information and resources online.


Network Interface Card

Synonyms: NIC, Network Card
A piece of hardware which is either installed internally on your computer or is connected to it externally which allows the computer to obtain an IP address and connect to the Internet.

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On Demand

Synonyms: Shaw On Demand, Video On Demand, SOD, VOD

Content that can be accessed whenever required. Shaw's On Demand programming includes movies, TV shows, and kids programming.  Learn more by visiting Shaw On Demand.


Synonyms: Operating System
The system software that manages computer hardware and software so that your computer can run operations and programs.  Examples of common operating systems include Microsoft Windows and Apple's Mac OS.

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Phishing Email
Synonyms: Scam Email, Phishing Scam
Emails which are sent from an individual or organization in an attempt to obtain your personal information such as usernames, passwords or credit card details.  Often these emails are sent in the guise that they are from a legitimate company or a personal friend. They may also include links to fake websites and viruses.
Pin Hole Reset
Synonyms: Restore, Pin Hole Restore
A reset which will restore the device to its original factory default settings. Most Internet Modems and Digital Phone Terminals have a pin hole reset button located on the back of the unit. If performed, you may lose any custom settings you have applied – such as unique network names or passwords.
Ping Test
A test which allows you send a packet of information to a website to determine if you are able to communicate with the address, as well as the see the speed in which you are able to make this connection. This is helpful for determining if you are currently experiencing a high “ping time” which may indicate slow or delayed Internet speeds.
Power Cycle
Synonyms: Cycle, Quick Reset, Reset, Restart
The act of unplugging an electronic device from its power supply for a short amount of time, then reconnecting it. This reset can be performed on Internet Modems, Digital Boxes, and Digital Phone Terminals and will often resolve many issues relating to these devices.lows the computer to obtain an IP address and connect to the Internet.

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From a support perspective, the sequence or number of people awaiting their turn to be served.

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Synonyms: D-link, Linksys, Netgear, Belkin, TRENDnet
A device which allows you to share your internet connection with multiple devices. Routers are either attached to a modem with an Ethernet cable or are built into the modem. The Shaw Wireless modem has the router components built into its' hardware so that it functions as both a modem (receives Internet signal) and router (distributes access to the Internet to multiple devices).

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Synonyms: Safemode with Networking
A mode on your computer that allows only essential services to run, thus limiting the impact that software and viruses may have on your computer. This mode is often used in troubleshooting to rule out possible causes of various Internet and/or computer related issues.
A computer hardware system which stores information and can send it across a network. Examples of server types include mail servers, database servers, and file servers.
Shaw Secure
Synonyms: Antivirus, Malware Protection, McAfee
A program provided by Shaw which protects your computer from malware, viruses and spyware infections. Shaw Secure is a full antivirus system powered by McAfee which also contains tools such as the Shredder and QuickClean tools.
Any unsolicited email which has been sent to your email address. Spam emails often include messages regarding various products and services and are often related to scams.


Synonyms: Network name, Service Set Identifier, Wireless Network Name, WiFi Name

The name of your wireless network that is used to identify your network from other wireless networks that are in the range of your device. Support Article: How to change your SSID

Synonyms: Secure Sockets Layer
Encrypts data that is being transmitted from one source to another. SSL can be applied to web pages as well as email clients.

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Synonyms: Categories, Mark, Label
A method of categorizing items so that they can be easily found for later use.


Tech Support

Synonyms: Shaw Tech Support, Technical Support, Shaw Support, Shaw Technical Support, Shaw Support Community
Assistance for customers having technical problems with Shaw services or hardware. We offer a variety of tech support including chat, forums, social media as well as our Support Community where you can view articles, watch videos and browse forums.

A group of comments which are created as a response to a question, document or post created in an Internet forum.

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Synonyms: Improve, Upgrade Devices, Upgrade Hardware, Hardware Update

The act of getting new or improved equipment or services. For example, upgrading your TV hardware from Gateway to BlueSky TV.


Synonyms: Transfer, Transmit, Sync, Exchange, Send
The ability to transfer data from one device (i.e. computer) to another.

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Synonyms: Password Verification, Account Verification, Captcha, Authentication, Password Confirmation

The process of confirming the accuracy or validity of information such as a password.  Shaw is committed to protecting our customer’s personal information and as such have implemented specific password requirements to verify your login information.


Synonyms: Malware, Spyware
A malicious program which can create, move or erase files on your computer with the purpose of causing your computer to stop functioning normally. Sometimes viruses can be related to an attempt to steal personal information from your computer. The most common way of getting viruses would be to open an email with an attachment which contains the virus.

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Synonyms: City Wide WiFi, Metro WiFi, Wireless Connectivity
Shaw WiFi refers to our metro service which extends your Internet experience beyond your home. You can connect to one of our WiFi hotspots on a mobile device, provided you are within range. Additional information can be found at
Synonyms: Home Wifi, Home Wireless
Allows you to connect to your home network without needing to connect your computer or mobile device directly into the Shaw Modem with an Ethernet cable.
World Wide Web
Synonyms: WWW, the Web
Consists of web pages which you can access through the use of an Internet browser, such as Internet Explorer or Google Chrome.

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Synonyms: Xbox 360, Xbox One, Microsoft Xbox
A game console from Microsoft that connects to a TV or other device.  You can connect your Xbox gaming system to your Shaw Internet service to play games online, download additional content and update the Xbox system software.

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Synonyms: YouTube Videos, Shaw Support Videos
A video-sharing website owned by Google. You can view Shaw Support videos on our YouTube channel. We offer a number of self-install videos and guides on Support Community as well.

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Synonyms: Kids Zone
A feature in Shaw's BlueSky TV that is dedicated just for kids. Kids Zone offers a safe environment for children to browse and watch live TV, On Demand content and PVR recordings. Dedicated for kids 12 and under. Kids Zone Support Video.

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