Thanks for visiting the Shaw Support Community. Throughout our support articles you may comes across terms that you may not be familiar with. Our Glossary of Internet Terms can be used to gain an understanding of various terms that you may come across. Select a letter to find terms beginning with that letter:
Synonyms: User Profile Picture
In the context of the Shaw Community, an avatar is a picture which can be uploaded to your user account to be displayed when you make a comment or post content.
Measurement regarding the amount of data that can be transmitted from one computer to another over an Internet connection.
A feature of your Internet Browser (see Browser) which allows you to save select pages to a favourites list so that you can access them easily later on.
Synonyms: Internet Explorer, Chrome, Firefox, Safari, Opera
An application on your computer which gives you the ability to search and browse the World Wide Web. This includes programs such as Internet Explorer, Chrome, Firefox, Safari and Opera.
A spread sheet file which stores your contacts' information for use on your email account. CSV files allow you to import or export your contact list from one source to another (e.g. from Shaw Webmail to Outlook Express).
Synonym: Data Over Cable Service Interface Specification
A telecommunication standard used to provide Internet access via a cable modem. DOCSIS 3.0 modems provide the highest possible service speeds.
Domain Name System
Synonyms: E-Bill, Electronic Bill, Paperless Billing
Allows you to receive your Shaw bill directly to a preferred email address as opposed to receiving it as a paper bill through the mail.
Synonyms: Electronic Messages, Electronic Mail
Message or messages which are transferred from one individual to another over the Internet through an email program, such as Shaw Webmail. Browse our Email Setup Instructions page.
Synonyms: Outlook, Windows Live, Mac Mail, Thunderbird, Incredimail
A computer program which is used to download and display a user's email messages. Once emails are downloaded they are stored locally on the user’s computer.
The act of copying a file, list, or group of items from one location so that it can later be “uploaded’ or added to another location.
Software included in most antivirus programs which protect the computer from malicious viruses and spyware. The firewall is a virtual wall which limits other users and programs from accessing private and key systems on your computer. A firewall is included as part of the Shaw Secure – Powered by McAfee program.
An online space in which users can talk and discuss various subjects. Often forums have a theme. The Shaw Community is a forum in which users can talk about their Shaw products, and ask questions to other community members and Shaw employees.
Synonyms: Gig, GB
A unit of measurement that can be applied to Internet data usage and the size of a file. In Shaw terms, your Internet package will come with a set amount of included data available for use each month (e.g. 125 GB/Month).
Synonyms: WiFi Hotspot, Shaw Hotspot, Shaw Go WiFI, Shaw Go WiFi Hotspot
Wireless access points that provide network and/or Internet access to mobile devices such as your smartphone or laptop. Shaw offers Shaw Go WiFi so that you can access Shaw Internet beyond your home.
A language used by computer applications. Java is used for various Shaw websites and services, such as Webmail. Java can be installed at http://java.com/en/download/index.jsp
A button or series of buttons that you enter into your phone to check or edit voicemail messages. Learn more about voicemail key codes.
Synonyms: Local Area Network
A local computer network that interconnects computers with a limited area such as a home residence, school or office building.
Synonyms: Internet latency, Network latency
In the computer world, latency is a delay in the transfer of network data. A high latency connection suffers from long delays.
Synonyms: Internet Modem, Cable Modem, Wireless Modem
A device which allows you to connect a computer into Shaw’s network. Shaw provides customers with both wired modems as well as wireless modems.
Network Interface Card
Synonyms: NIC, Network Card
Synonyms: Shaw On Demand, Video On Demand, SOD, VOD
Content that can be accessed whenever required. Shaw's On Demand programming includes movies, TV shows, and kids programming. Learn more by visiting Shaw On Demand.
Synonyms: Scam Email, Phishing Scam
Emails which are sent from an individual or organization in an attempt to obtain your personal information such as usernames, passwords or credit card details. Often these emails are sent in the guise that they are from a legitimate company or a personal friend. They may also include links to fake websites and viruses.
Pin Hole Reset
Synonyms: Restore, Pin Hole Restore
A reset which will restore the device to its original factory default settings. Most Internet Modems and Digital Phone Terminals have a pin hole reset button located on the back of the unit. If performed, you may lose any custom settings you have applied – such as unique network names or passwords.
A test which allows you send a packet of information to a website to determine if you are able to communicate with the address, as well as the see the speed in which you are able to make this connection. This is helpful for determining if you are currently experiencing a high “ping time” which may indicate slow or delayed Internet speeds.
Synonyms: Cycle, Quick Reset, Reset, Restart
The act of unplugging an electronic device from its power supply for a short amount of time, then reconnecting it. This reset can be performed on Internet Modems, Digital Boxes, and Digital Phone Terminals and will often resolve many issues relating to these devices.lows the computer to obtain an IP address and connect to the Internet.
From a support perspective, the sequence or number of people awaiting their turn to be served.
Synonyms: D-link, Linksys, Netgear, Belkin, TRENDnet
A device which allows you to share your internet connection with multiple devices. Routers are either attached to a modem with an Ethernet cable or are built into the modem. The Shaw Wireless modem has the router components built into its' hardware so that it functions as both a modem (receives Internet signal) and router (distributes access to the Internet to multiple devices).
The name of your wireless network that is used to identify your network from other wireless networks that are in the range of your device. Support Article: How to change your SSID
Synonyms: Shaw Tech Support, Technical Support, Shaw Support, Shaw Technical Support, Shaw Support Community
Synonyms: Improve, Upgrade Devices, Upgrade Hardware, Hardware Update
The act of getting new or improved equipment or services. For example, upgrading your TV hardware from Gateway to BlueSky TV.
Synonyms: Password Verification, Account Verification, Captcha, Authentication, Password Confirmation
The process of confirming the accuracy or validity of information such as a password. Shaw is committed to protecting our customer’s personal information and as such have implemented specific password requirements to verify your login information.
Synonyms: City Wide WiFi, Metro WiFi, Wireless Connectivity
Shaw WiFi refers to our metro service which extends your Internet experience beyond your home. You can connect to one of our WiFi hotspots on a mobile device, provided you are within range. Additional information can be found at http://shaw.ca/wifi.
Synonyms: Home Wifi, Home Wireless
Allows you to connect to your home network without needing to connect your computer or mobile device directly into the Shaw Modem with an Ethernet cable.
World Wide Web
Synonyms: WWW, the Web
Consists of web pages which you can access through the use of an Internet browser, such as Internet Explorer or Google Chrome.
Synonyms: Xbox 360, Xbox One, Microsoft Xbox
A game console from Microsoft that connects to a TV or other device. You can connect your Xbox gaming system to your Shaw Internet service to play games online, download additional content and update the Xbox system software.
Synonyms: YouTube Videos, Shaw Support Videos
A video-sharing website owned by Google. You can view Shaw Support videos on our YouTube channel. We offer a number of self-install videos and guides on Support Community as well.
Synonyms: Kids Zone
A feature in Shaw's BlueSky TV that is dedicated just for kids. Kids Zone offers a safe environment for children to browse and watch live TV, On Demand content and PVR recordings. Dedicated for kids 12 and under. Kids Zone Support Video.