Shaw Support: Internet Troubleshooting

Shaw Speed Test FAQ

Learn more about testing your Internet speeds and running a Shaw speed test with these Frequently Asked Questions. If you've wondered how upload and download speeds affect your use and enjoyment of the Internet, learn more below. Speed Test FAQs Use ... Read more

How To: Run an Internet Speed Test

Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below. Internet speeds explained Shaw and most other... Read more

How do I run an Internet speed test?

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Stand within 10 feet of your modem with a device connected to your WiFi network's 5G band, or connect a device directly to your modem w... Read more

How To: Change advanced WiFi settings with BlueCurve Home

With BlueCurve Home, you can quickly change advanced WiFi settings for your 2.4 and 5 GHz network bands. Adjusting these settings can be helpful when troubleshooting issues with WiFi interference or device compatibility. Note: These settings cannot b... Read more

Can I change my dynamic IP address?

Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. While your IP address is dynamic, it is meant to stay the same for a long period of time, and may never change. Changes or maintenance to our network c... Read more

How To: Restart your modem using My Shaw

Having trouble with Internet or TV connectivity? Once per hour, you can use My Shaw to restart your modem and fix the most common connection issues. Restart using the My Shaw website To refresh your TV channels using the My Shaw website: Visit my.sha... Read more

How to improve Internet speed by restarting your modem

Experiencing slow or inconsistent Internet speed? Restarting your Shaw modem is often the easiest way to improve the performance of your Internet connection. Restart your modem To restart your modem manually: Unplug the power cable from the back of t... Read more

How to view details about your Shaw Internet package

If you would like to view details about your Internet package and want to see what your Internet usage is (and you have a My Shaw account): Sign into My Shaw Click Internet from the My Services menu at the top View your current Internet package detai... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

Shaw Internet Troubleshooting FAQ

Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and plugging it ba... Read more

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