Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

44 Articles

How do I run an Internet speed test?

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Wire your device to the modem with an Ethernet cable, or stand within 10 feet of your modem. Connect your device to your WiFi network's... Read more

Can I change my dynamic IP address?

Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. While your IP address is dynamic, it is meant to stay the same for a long period of time, and may never change. Changes or maintenance to our network c... Read more

How To: Restart your modem with My Shaw

Having trouble with Internet or TV connectivity? Using My Shaw, you can restart your modem with the tap of a button to fix connectivity issues. Restarting your modem with My Shaw can be done once an hour. Restart your modem using the My Shaw website ... Read more

How to view details about your Shaw Internet package

If you would like to view details about your Internet package and want to see what your Internet usage is (and you have a My Shaw account): Sign into My Shaw Click Internet from the My Services menu at the top View your current Internet package detai... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple... Read more

Shaw Internet Troubleshooting FAQ

Below you'll find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and p... Read more

Internet Speed Upgrade | Doubling your download speeds

Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more

Optimizing your WiFi experience

With the launch of faster internet speeds comes a great deal of excitement, however, that excitement can be quickly dampened by expectations surrounding these new speeds not being met. WiFi speeds can vary on each device due to current technology, de... Read more

Nov 12 | Connecting Families Program

The Connecting Families program has been designed by the Government of Canada to connect low-income Canadian families to the Internet. Shaw is among nine Internet service providers in Canada voluntarily contributing to the initiative by offering $10 ... Read more

Understanding Upload Speeds

Learn more about upload speeds with our frequently asked questions about download and upload speeds. OverviewFrequently Asked Questions OverviewWith the launch of Internet 150 (300), we’re now able to provide our Internet customers with top-tier spee... Read more

Pull the Power to fix Internet, TV or Phone issues

The Pull the Power Concept - If you are having trouble connecting to the Internet, have TV issues, can't access your PVR content, can't get a dial tone on your home phone, or are having basic technical issues with your devices, simply unplug the powe... Read more

How to update your Web browser

Learn how to keep your browser up to date. Keeping your Web browser up to date is very important to ensure that your online experience is both safe and reliable. There are many Web browsers available across Windows, Mac OS, and other operating system... Read more

Fix a slow Internet connection

Wondering "why is my internet so slow"? If you're having trouble with the speed or stability of your internet service, please follow one of the below options to be directed to helpful troubleshooting information: No Internet connectionSlow Internet c... Read more

How to run a Traceroute (Mac OS)

Learn how to run a Traceroute on a MacOS. Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, for example, a website. Internet data is broken into small pieces... Read more

Windows 10 Edge Browser

Learn about the Windows 10 Edge browser from Microsoft. Windows 10 brings with it a whole new Web browser. Edge is one of the smallest, fastest, and most unobtrusive Web browsers currently on the Internet. Here we will provide an introduction to the ... Read more

About: SamKnows

SamKnows is a program that helps measure your Internet performance and diagnose home network issues by installing a "Whitebox" measuring device. From upload and download speeds, to latency and video streaming, SamKnows will give you control of your I... Read more

Troubleshooting: Online video streaming

Having trouble streaming shows and movies? The quality of your video stream depends on a number of factors, including the strength of your Internet connection, local sources of WiFi interference, and the performance of your 3rd party streaming device... Read more

How To: Detect and remove malware and viruses

Learn how to detect and remove malware and viruses from your computer with these troubleshooting tips. Malware is software that is intended to damage or disable a computer or computer system. As a result of infection, your computers or apps may run s... Read more

How to run a Trace Route (Windows)

Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the Trace Route diagnostic test and ho... Read more

About: WiFi interference

WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. Because the connection relies on signal transmission from the modem to your dev... Read more

How to update your Mac OS

Learn how to update your Mac operating system (OS) by reading and following the instructions below. Ensure you are on a trusted network (e.g., home, work, etc.) and remember to always back up your data before you update any Mac software in case you e... Read more

About: Internet bandwidth

Bandwidth is a measurement of the amount of data that can be passed through an Internet connection in a given time. It can be considered a measurement of either speed or usage. Speed Usage Average home usage Download data Upload data How to monitor d... Read more

Copyright infringement notices FAQ

You may receive a copyright infringement notice from Shaw as a result of copying, downloading, or sharing protected content without legal permission. Here are answers to some of the most frequently asked questions about these notices. If you are a ri... Read more

How to boot into Safe Mode (Apple)

Learn how to boot Apple devices into Safe Mode. Safe Mode allows you to safely power on your computer in the event that there is a system issue, and can help resolve various problems with your Mac. This document will explain the various reasons you m... Read more

Troubleshoot: Unable to view video content on Community

If you are having trouble viewing video content embedded within Community documentation your browser's security settings may be preventing them from loading properly. Below you will find details on how to make this content viewable through the Intern... Read more

Troubleshooting: Web browsers

If you're having issues with a web browser (eg. Chrome, Safari, Edge, Firefox) there are three easy things you can do that might address the issue. Update your browser to the latest available version. Clear your browser's history (of all previously v... Read more

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