Shaw Support: Internet Troubleshooting

How do I run an Internet speed test?

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Wire your device to the modem with an Ethernet cable, or stand within 10 feet of your modem. Connect your device to your WiFi network's... Read more

How To: Change advanced WiFi settings with BlueCurve Home

With BlueCurve Home, you can quickly change advanced WiFi settings for your 2.4 and 5 GHz network bands. Adjusting these settings can be helpful when troubleshooting issues with WiFi interference or device compatibility. Note: These settings cannot b... Read more

Can I change my dynamic IP address?

Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. While your IP address is dynamic, it is meant to stay the same for a long period of time, and may never change. Changes or maintenance to our network c... Read more

How To: Restart your modem with My Shaw

Having trouble with Internet or TV connectivity? Using My Shaw, you can restart your modem with the tap of a button to fix connectivity issues. Restarting your modem with My Shaw can be done once an hour. Restart your modem using the My Shaw website ... Read more

How to fix slow Internet speeds by power cycling your modem

If your Internet speed seems slower than what it should be and you want to try and improve your Internet performance: Unplug the black power cable on the back of your Internet Modem. Wait 30 seconds and then reconnect the power cable Restart your com... Read more

How to view details about your Shaw Internet package

If you would like to view details about your Internet package and want to see what your Internet usage is (and you have a My Shaw account): Sign into My Shaw Click Internet from the My Services menu at the top View your current Internet package detai... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple... Read more

Shaw Internet Troubleshooting FAQ

Below you'll find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and p... Read more

Internet Speed Upgrade | Doubling your download speeds

Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more

Optimizing your WiFi experience

With the launch of faster internet speeds comes a great deal of excitement, however, that excitement can be quickly dampened by expectations surrounding these new speeds not being met. WiFi speeds can vary on each device due to current technology, de... Read more

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