Shaw Support: Internet Troubleshooting

How To: Restart your modem with My Shaw

Having trouble with Internet or TV connectivity? Using My Shaw, you can restart your modem with the tap of a button to fix connectivity issues. Restarting your modem with My Shaw can be done once an hour. Restart your modem from the My Shaw website G... Read more

How to fix slow Internet speeds by power cycling your modem

Your Internet speed seems slower than what it should be and you want to try and improve your Internet performance. Unplug the black power cable on the back of your Internet Modem. Wait 30 seconds and then reconnect the power cable Restart your comput... Read more

How to view details about your Shaw Internet package

You would like to view details about your Internet package and want to see what your Internet usage is (and you have a My Shaw account). Sign into My Shaw Click Internet from the My Services menu at the top View your current Internet package details ... Read more

Shaw Internet Services FAQs

Learn more about Shaw Internet services with our frequently asked questions. Did You Know: You can view past bills, set up Auto payment, set up your eBill, and view your current bill status using the My Shaw app. Download the My Shaw app on the Apple... Read more

Shaw Internet Troubleshooting FAQ

Below you'll find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Many Internet issues can be quickly solved by resetting your modem unplugging the power cord, waiting 30 seconds, and p... Read more

Internet Speed Upgrade | Doubling your download speeds

Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more

Optimizing your WiFi experience

With the launch of faster internet speeds comes a great deal of excitement, however, that excitement can be quickly dampened by expectations surrounding these new speeds not being met. WiFi speeds can vary on each device due to current technology, de... Read more

Doubling the download speed of our most popular Internet tiers

We're excited to announce we will be doubling the download speed of our residential Internet 150 and Internet 300 services at no additional cost! These packages are available now and were automatically upgraded starting Monday, December 3rd, 2018. Ou... Read more

Nov 12 | Connecting Families Program

The Connecting Families program has been designed by the Government of Canada to connect low-income Canadian families to the Internet. Shaw is among nine Internet service providers in Canada voluntarily contributing to the initiative by offering $10 ... Read more

Understanding Upload Speeds

Learn more about upload speeds with our frequently asked questions about download and upload speeds. OverviewFrequently Asked Questions OverviewWith the launch of Internet 150 (300), we’re now able to provide our Internet customers with top-tier spee... Read more

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