Find solutions on everything from modems and connectivity, to setting up email on your mobile device.
Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more
Once you've connected your modem and set up your home WiFi, your wireless Internet should be fast and reliable, everyday. Slow speeds and disconnections can result from weak signals, changes in equipment settings, or interference. If you think there'... Read more
Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities. If you've wondered how upload and download speeds affect your use and enjoyment of the Inte... Read more
Refer to these Frequently Asked Questions and tips below to learn more about internet speeds, running a Shaw speed test, and understanding your results. What is an Internet speed test? A speed test is a measurement of the bandwidth being used by a pa... Read more
Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below. Internet speeds explained Shaw and most other... Read more
Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Stand 10 feet and within line of sight to your modem with a device connected to your WiFi network's 5G band (BlueCurve Gateway customer... Read more
With BlueCurve Home, you can quickly change advanced WiFi settings for your 2.4 and 5 GHz network bands. Adjusting these settings can be helpful when troubleshooting issues with WiFi interference or device compatibility. Note: These settings cannot b... Read more
Wondering if you can change your dynamic IP address? Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. Points to consider While your IP address is dynamic, it is meant to stay the same for a long perio... Read more
Having trouble with Internet or TV connectivity? Once per hour, you can use My Shaw to restart your modem and fix most common connection issues. Restart using the My Shaw website To restart your modem using the My Shaw website: Visit my.shaw.ca. Sign... Read more
Experiencing slow or inconsistent Internet speed? Restarting your Shaw modem is often the easiest way to improve the performance of your Internet connection. To restart your modem manually: Solution Unplug the power cable from the back of the modem. ... Read more
If you would like to view details about your Internet package and want to see what your Internet usage is (and you have a My Shaw account): Solution Sign into My Shaw Click Internet from the My Services menu at the top View your current Internet pack... Read more
Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Frequently Asked Questions My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your Inter... Read more
Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more
You can easily optimize your WiFi network by following the tips below for the best WiFi experience: Monitor the devices connected to your home network and turn off devices and apps you’re not actively using to reduce overall bandwidth consumption. Ch... Read more
The Connecting Families program has been designed by the Government of Canada to connect low-income Canadian families to the Internet. Shaw is among nine Internet service providers in Canada voluntarily contributing to the initiative by offering $10 ... Read more
The Pull the Power Concept - If you are having trouble connecting to the Internet, have TV issues, can't access your PVR content, can't get a dial tone on your home phone, or are having basic technical issues with your devices, simply unplug the powe... Read more
Learn how to keep your browser up to date. Keeping your Web browser up to date is very important to ensure that your online experience is both safe and reliable. There are many Web browsers available across Windows, Mac OS, and other operating system... Read more
If you're having trouble with the speed or stability of your Internet service, there are many things you can do to try to improve it. You'll find solutions, troubleshooting tips, and setup advice in the articles linked below. No Internet connection L... Read more
Learn how to run a Traceroute on a MacOS. Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, for example, a website. Internet data is broken into small pieces... Read more
Learn about the Windows 10 Edge browser from Microsoft. Windows 10 brings with it a whole new Web browser. Edge is one of the smallest, fastest, and most unobtrusive Web browsers currently on the Internet. Here we will provide an introduction to the ... Read more
SamKnows is a program that helps measure your Internet performance and diagnose home network issues by installing a "Whitebox" measuring device. From upload and download speeds, to latency and video streaming, SamKnows will give you control of your I... Read more
Having trouble streaming shows and movies? The quality of your video stream depends on a number of factors, including the strength of your Internet connection, local sources of WiFi interference, and the performance of your 3rd party streaming device... Read more
Learn how to detect and remove malware and viruses from your computer with these troubleshooting tips. Malware is software that is intended to damage or disable a computer or computer system. As a result of infection, your computers or apps may run s... Read more
Traceroute is a computer networking diagnostic tool which displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the Trace Route diagnostic test and ho... Read more
WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. Because the connection relies on signal transmission from the modem to your dev... Read more
Learn how to update your Mac operating system (OS) by reading and following the instructions below. Ensure you are on a trusted network (e.g., home, work, etc.) and remember to always back up your data before you update any Mac software in case you e... Read more
Bandwidth is a measurement of the amount of data that can be passed through an Internet connection in a given time. It can be considered a measurement of either speed or usage. The speed result that comes from a speed test represents the bandwidth be... Read more
If you are having difficulty connecting to the Shaw Chat Support service in Google Chrome, it may be because of Chrome's pre-loaded pop-up blocker. This feature prevents new pop-up windows from opening without your permission while you are browsing t... Read more
You may receive a copyright infringement notice from Shaw as a result of copying, downloading, or sharing protected content without legal permission. Here are answers to some of the most frequently asked questions about these notices. If you are a ri... Read more
Learn how to boot Apple devices into Safe Mode. Safe Mode allows you to safely power on your computer in the event that there is a system issue, and can help resolve various problems with your Mac. This document will explain the various reasons you m... Read more