Shaw Support: Internet Troubleshooting

Shaw Internet Services FAQ

Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more

About: Internet Speeds

Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities. If you've wondered how upload and download speeds affect your use and enjoyment of the Inte... Read more

How to: Run an Internet speed test

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. You can view your upload speeds and your download speeds with a Shaw speed test. Follow the steps below to run a speed test. How to run a Shaw speed test To run... Read more

Internet Speed Upgrade | Doubling your download speeds

Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more

Power Cycle to fix Internet, TV or Phone issues

One of the easiest ways to troubleshoot connection issues is to power cycle or pull the power to fix your Internet, TV, or Home Phone issue. Learn more about power-cycling your equipment with these tips. Think of a power cycle as "rebooting" your equ... Read more

How to fix a slow Internet connection

If you're having trouble with the speed or stability of your Internet service, there are many things you can do to try to improve it. You'll find solutions, troubleshooting tips, and setup advice in the articles linked below. No Internet connection L... Read more

Troubleshooting: Web browsers

A Web browser is a program that you use to view web pages on the Internet from your computer or mobile device. Having issues navigating the Web? Use these tips to address issues with your web browser (eg. Chrome, Safari, Microsoft Edge, Firefox). Tro... Read more

How to Install Java

This guide will describe how to download and install Java on your computer. Java is a software platform that is required by some web services. The process below will also apply to those who are using an outdated version of Java and need to upgrade to... Read more

How to enable, update, and reset your network adapters

This article will explain how to enable, update, and reset your computer's network adapter on both Windows and Mac operating systems. You will need to do this if you are unable to connect to the Internet because the network adapter installed on your ... Read more

Troubleshooting: WiFi connection issues

In most conditions, your home WiFi connection with Shaw Internet should be stable and fast. Disconnections and slow speeds can be a result of weak signals, device capabilities, or interference. If you suspect that your WiFi isn't working as it should... Read more

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