Shaw Support: Internet Troubleshooting

Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

Troubleshooting: Slow Internet speeds

Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, everyday. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device ... Read more

About: Internet Speeds

Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities. If you've wondered how upload and download speeds affect your use and enjoyment of the Inte... Read more

Shaw Speed Test FAQ

Refer to these Frequently Asked Questions and tips below to learn more about internet speeds, running a Shaw speed test, and understanding your results. What is an Internet speed test? A speed test is a measurement of the bandwidth being used by a pa... Read more

How To: Run an Internet Speed Test

Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below. Internet speeds explained Shaw and most other... Read more

How do I run an Internet speed test?

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. To run a Shaw Speedtest: Stand 10 feet and within line of sight to your modem with a device connected to your WiFi network's 5G band (BlueCurve Gateway customer... Read more

How To: Change advanced WiFi settings with Shaw Home

With Shaw Home, you can quickly change advanced WiFi settings for your 2.4 and 5 GHz network bands. Adjusting these settings can be helpful when troubleshooting issues with WiFi interference or device compatibility. Note: These settings cannot be cha... Read more

Quick Answer: Can I change my dynamic IP address?

Wondering if you can change your dynamic IP address? Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. Points to consider While your IP address is dynamic, it is meant to stay the same for a long perio... Read more

How To: Restart your modem using My Shaw

Having trouble with Internet or TV connectivity? Once per hour, you can use My Shaw to restart your modem and fix most common connection issues. Restart using the My Shaw website To restart your modem using the My Shaw website: Visit my.shaw.ca. Sign... Read more

Quick Answer: How to improve Internet speed by restarting your modem

Experiencing slow or inconsistent Internet speed? Restarting your Shaw modem is often the easiest way to improve the performance of your Internet connection. To restart your modem manually: Solution Unplug the power cable from the back of the modem. ... Read more

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