Internet Articles

Internet Articles

Need help with your Internet?

Find solutions on everything from modems and connectivity, to setting up email on your mobile device.

47 Articles

How To: Check for service outages in BlueCurve Home

You can use the BlueCurve Home app to check for Internet outages your area. Outage notifications can be found in the Overview tab in the app. Checking for outages in the app allows you to save time identifying problems with your connection. What are ... Read more

Shaw Gig WiFi FAQ

Shaw Gig WiFi taps into the power of WiFi 6 technology to deliver our fastest speeds and most reliable connection. With the strength and capacity of our Fibre+ Gateway 2.0 (XB7) and 3.0 (XB8), you can now get gigabit WiFi speeds in your home for simu... Read more

How To: View Active Time Details in BlueCurve Home

Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Shaw Internet Services FAQ

Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more

Troubleshooting: Slow Internet speeds

Once you've connected your modem and set up your home network, both your wired and wireless Internet connections should be reliable, every day. Slow speeds and disconnections can result from weak signals, old equipment or cables, interference, device... Read more

About: Internet Speeds

Our Internet packages provide download and upload speeds that exceed the minimum requirements for the vast majority of popular online services and activities. If you've wondered how upload and download speeds affect your use and enjoyment of the Inte... Read more

Shaw Speed Test FAQ

Refer to these Frequently Asked Questions and tips below to learn more about internet speeds, running a Shaw speed test, and understanding your results. What is an Internet speed test? A speed test is a measurement of the bandwidth being used by a pa... Read more

How To: Run an Internet Speed Test

Internet seem slow? The first thing you should do is perform a speed test. Learn more about Internet speeds, how to perform a speed test, and how to understand your speed test results with the tips below. Internet speeds explained Shaw and most other... Read more

How to: Run an Internet speed test

Shaw Speedtest is a website you can use to measure the speed of your Internet connection. You can view your upload speeds and your download speeds with a Shaw speed test. Follow the steps below to run a speed test. How to run a Shaw speed test To run... Read more

Shaw Tech Tip: Can I change my dynamic IP address?

Wondering if you can change your dynamic IP address? Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. Points to consider While your IP address is dynamic, it is meant to stay the same for a long perio... Read more

Restart your modem using My Shaw

Having trouble with Internet or TV connectivity? Once per hour, you can use My Shaw to restart your modem and fix most common connection issues. Restart using the My Shaw website To restart your modem using the My Shaw website: Visit Sign... Read more

How to improve Internet speed by restarting your modem

Experiencing slow or inconsistent Internet speed? Restarting your Shaw modem is often the easiest way to improve the performance of your Internet connection. To restart your modem manually: Solution Unplug the power cable from the back of the modem. ... Read more

Shaw Internet Troubleshooting FAQ

Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Frequently Asked Questions My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your Inter... Read more

Internet Speed Upgrade | Doubling your download speeds

Enjoy faster download speeds with Shaw’s Internet speed upgrade. We recently announced that we are doubling the download speed of our Internet 150 and Internet 300 services, and are rolling out the update starting December 3 and throughout the month.... Read more

Optimizing your WiFi experience

There are a number of actions that you can take to optimize your at-home WiFi experience. How to optimize your WiFi experience You can easily optimize your WiFi network by following the tips below for the best WiFi experience: Monitor the devices con... Read more

Connecting Families Program

Learn more about the Connecting Families Program. Connecting Families Program The Connecting Families program has been designed by the Government of Canada to connect low-income Canadian families to the Internet. Shaw is among nine Internet service p... Read more

Pull the Power to fix Internet, TV or Phone issues

One of the easiest ways to troubleshoot connection issues is to power cycle or pull the power to fix your Internet, TV, or Home Phone issue. Learn more about power-cycling your equipment with these tips. The Pull the Power Concept - If you are having... Read more

How to update your Web browser

Learn how to keep your browser up to date. Keeping your Web browser up to date is very important to ensure that your online experience is both safe and reliable. There are many Web browsers available across Windows, Mac OS, and other operating system... Read more

How to fix a slow Internet connection

If you're having trouble with the speed or stability of your Internet service, there are many things you can do to try to improve it. You'll find solutions, troubleshooting tips, and setup advice in the articles linked below. No Internet connection L... Read more

How to run a Traceroute (Mac OS)

Learn how to run a Traceroute on a MacOS. Traceroute is a computer networking diagnostic tool that displays the path internet data takes from your computer to a specified destination, for example, a website. How to run a Trace Route Internet data is ... Read more

Windows 10 Edge Browser

Learn about the Windows 10 Edge browser from Microsoft. Windows 10 brings with it a whole new Web browser. Edge is one of the smallest, fastest, and most unobtrusive Web browsers currently on the Internet. Here we will provide an introduction to the ... Read more

About: SamKnows

SamKnows is a program that helps measure your Internet performance and diagnose home network issues by installing a "Whitebox" measuring device. From upload and download speeds, to latency and video streaming, SamKnows will give you control of your I... Read more

Troubleshooting: Online video streaming

Having trouble streaming shows and movies? The quality of your video stream depends on a number of factors, including the strength of your Internet connection, local sources of WiFi interference, and the performance of your 3rd party streaming device... Read more

How To: Detect and remove malware and viruses

Learn how to detect and remove malware and viruses from your computer with these troubleshooting tips. Malware is software that is intended to damage or disable a computer or computer system. As a result of infection, your computers or apps may run s... Read more

How to run a Trace Route (Windows)

Traceroute is a computer networking diagnostic tool that displays the path internet data takes from your computer to a specified destination, such as a website. This article will provide insight into how to run the Trace Route diagnostic test and how... Read more

About: WiFi interference

WiFi is a technology that makes it possible for devices to connect to the Internet wirelessly. Your Shaw modem acts as a wireless hub, making WiFi available in your home. Because the connection relies on signal transmission from the modem to your dev... Read more

How to update your Mac OS

Learn how to update your Mac operating system (OS) by reading and following the instructions below. Ensure you are on a trusted network (e.g., home, work, etc.) and remember to always back up your data before you update any Mac software in case you e... Read more

About: Internet bandwidth

Bandwidth is a measurement of the amount of data that can be passed through an Internet connection in a given time. It can be considered a measurement of either speed or usage. The speed result that comes from a speed test represents the bandwidth be... Read more

Copyright infringement notices FAQ

You may have received a notice of claimed copyright infringement that was forwarded to you by Shaw. Here are answers to some of the most frequently asked questions about these notices. If you are a rights holder, you can send infringement notificatio... Read more

How to boot into Safe Mode (Apple)

Learn how to boot Apple devices into Safe Mode. Safe Mode allows you to safely power on your computer in the event that there is a system issue, and can help resolve various problems with your Mac. This document will explain the various reasons you m... Read more

Troubleshooting: Web browsers

A Web browser is a program that you use to view web pages on the Internet from your computer or mobile device. Having issues navigating the Web? Use these tips to address issues with your web browser (eg. Chrome, Safari, Microsoft Edge, Firefox). Tro... Read more

Glossary: Internet Terms

While you're browsing support articles, you might come across terms you don't recognize — or ones you'd like to know more about. This handy glossary of Internet terms can be a great resource, when you need it. Scroll down to begin, or click a letter ... Read more

Shaw Internet PowerBoost

Learn about Shaw Internet PowerBoost. To help increase the speed of short downloads, Shaw includes a service called PowerBoost with Highspeed 7.5 and Highspeed 10 Internet. PowerBoost provides a 5-20 second burst of additional download speed for your... Read more

How To: View my Internet data usage

You can find out how much Internet data you are using each month, and how much data you used in previous months, using the My Shaw website ( or the My Shaw mobile app. Using the My Shaw website To view your Internet usage and history using... Read more

Troubleshooting Internet connectivity

Frequent Internet disconnections experienced on a device can occur as a result of hardware issues and loose cable connections. This article provides steps you can follow to address the most common issues with your wired devices. If you have no intern... Read more

How to run a Ping Test (Mac OS)

Learn how to run a Ping test in Mac Operating System (OS). A ping test may need to be done in order to determine the status of your current Internet connection. The test will allow you to directly communicate with a website using either its domain na... Read more

Troubleshooting: Unable to connect to the Internet

There are many reasons why you might be unable to connect to the Internet. An offline modem, hardware failure, or a settings issue might be to blame. Try the solutions below to resolve the issue and get back online. Check for outages It's possible th... Read more

How to Install Java

This guide will describe how to download and install Java on your computer. Java is a software platform that is required by some web services. The process below will also apply to those who are using an outdated version of Java and need to upgrade to... Read more

How to reset the Domain Name System (DNS)

The Domain Name System (DNS) is a "phone book-like" system that allows you to connect to a website based on its name (example:, rather than its IP address (example: The DNS connects this number to the name that you type ... Read more

How to Run a Ping Test (Windows)

Learn how to run a ping test in Windows to troubleshoot Internet connection issues. A ping test may be done in order to determine the status of your Internet connection. The test will allow you to communicate directly with a website using either its ... Read more

How to enable, update, and reset your network adapters

This article will explain how to enable, update, and reset your computer's network adapter on both Windows and Mac operating systems. You will need to do this if you are unable to connect to the Internet because the network adapter installed on your ... Read more

Troubleshooting: WiFi connection issues

In most conditions, your home WiFi connection with Shaw Internet should be stable and fast. Disconnections and slow speeds can be a result of weak signals, device capabilities, or interference. If you suspect that your WiFi isn't working as it should... Read more

How To: Connect a computer directly to the modem

Learn how to connect a computer directly to your Shaw modem and understand scenarios when this would be useful to troubleshoot or improve Internet connectivity. When to connect directly You may want to connect to your computer directly to the modem i... Read more

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