The following document will provide you with information on how to clear your browser history, or perform a full browser reset. Additionally, you can also find information on what to do if you encounter the Browser Support page when trying to access one of Shaw's websites or services.
You may need to clear history or reset your browser if you are experiencing difficulty browsing the Internet, or if you have encountered an issue while trying to install a Shaw service, such as Shaw Secure. Please select your browser from the available list below to begin troubleshooting, or select the Browser Support link for support with this error.
This article will provide insight into how to clear browser history or reset the following browsers:
Did You Know?
Internet Explorer 8 and Internet Explorer 9 are no longer supported. You can update your Microsoft Internet Explorer browser to the latest version by following these instructions:
Please note that Internet Explorer 8 and Internet Explorer 9 are no longer supported by Microsoft.
As per Microsoft: "Beginning January 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical supports and security updates. Internet Explorer 11 is the last version of Internet Explorer, and will continue to receive security updates, compatibility fixes, and technical support on Windows 7, Windows 8.1, and Windows 10." Internet Explorer End of Support for Older Versions | Windows for Business
Internet 11 Browser Support
You can update your Microsoft Internet Explorer to the latest version by following the instructions here.
Clear Browsing History
You can update your Firefox browser to the latest version by following the instructions here.
You can ensure that your Google Chrome browser is up to date by following the instructions here.
The Browser Support error seen while trying to access a Shaw website or service suggests that your Internet browser is out of date, and will need to be updated before you can continue. The reason that this occurs is that many webpages, including Shaw.ca, are optimized for the most current browser versions available.
If you are using an older browser, you may also find that it does not meet the minimum security requirements to contact Shaw customer care using chat or email, and you may receive the following message when attempting to contact Shaw Customer Care through either of these methods:
You can also find instructions for updating your browser here.
*Internet Explorer Compatibility View Settings
Internet Explorer 9:
Internet Explorer 10:
Internet Explorer 11: