so when i am in 10.0.0.1 login. I use which id & pass. on...

[mitchell12]

so when i am in 10.0.0.1 login. I use which id & pass. on the underside of the machine I have

Network name:

password:

wps pin:

fcc id:

ic:

pn:

sn:

cm mac:

mta mac

i have this modem

[rstra]

@mitchell12 If you haven’t changed the default password, go to 10.0.0.1 and enter admin as the username and password ast the password. 

[mdk]

@mitchell12 -- on the underside of the machine I have ...

Did you deliberately "blank-out" the values to the right of each row-label, or are those fields really "blank" on that physical label?

I think that there should be a few more fields. As @rstra wrote, one of the values for one of the row-labels should be "admin".

Use that ID, and try the listed value for the "password" field as the logon-password.

[mitchell12]

I deliberately blanked them out. Not posting those public. In reality all fields are populated. Just need to know which ones to type in

[rstra]

@mitchell12 

The admin login info isn’t on that sticker. 

https://support.shaw.ca/t5/internet-articles/how-to-log-in-to-your-shaw-wifi-modem/ta-p/6468

If you have a BlueCurve Gateway:

1. Open an Internet browser (e.g. Google Chrome) and locate the address bar.
2. In the address bar, type in the following: 10.0.0.1 and press the enter key on your keyboard. 
3. You will be presented with your WiFi modem login page.
4. Enter the following information:
   1. Username: admin
   2. Password: password
      (These are the default login credentials. If you have previously changed your password, use that instead).
      
5. Select the Login button.

[mitchell12]

Thank you very much.

So you should update your phone in help. I have 3 times. 

First time, they broke my modem.

Second time, called to fix it. They just reset it.

Third time I was one the phone for 1.2 hours talked to 2 people. One a supervisor. Said it was impossible to login and set a static IP as I was asking for. Tried to sell me to business internet bundle. 

You have been helpful. But they were extraordinarily usless. 

[rstra]

Glad you got the issue sorted out. I don’t work for Shaw, but I do agree that there are some gaps in training of the frontline staff.