wrote no new emails are showing after 4am this morning. I...

[mdk]

@Mrabisi wrote no new emails are showing after 4am this morning.

If "new" messages were being sent through other ISPs (Gmail, Hotmail, Telus) and Shaw's mail-servers are "down", then the protocol is for those "remote" mail-servers to "retry every XX minutes over YY days" before declaring "mail is permanently unavailable".  So, customers of those ISPs must wait.  Thus, you don't see messages that (temporarily) could not be delivered to Shaw's mail-servers.

So, "after 4 AM" is the approximate time when Shaw's mail-services stopped receiving messages from other ISPs.

Are you expecting "snail mail" to be delivered during the current Canada Post strike?  Similarly, anything sent to your in-real-life address is "queued" somewhere, until after the strike is resolved, and the physical mailbox outside of your home is "empty" (no junk mail, too!).

[Bruce_L]

My IMAP started working, but not SMTP.

I took @judithann's advice and restarted my computer.  SMTP working now.

[The_Dude]

Not receiving email others on different platforms sent me email but I am not receiving them I can send but it does not arrive on other platforms.

[BJM]

Getting emails now but nothing between 5:16am and 3:00pm this afternoon. Hopefully they get this fixed sooner than later.

[mdk]

@The_Dude wrote others on different platforms sent me email, but I am not receiving them. I can send but it does not arrive on other platforms.

Compare to the current Canada Post strike. You can drop letters into one of their mail receptacles, but no employee will take your letters to their local processing centre.  Similarly, any colleague outside of Canada who similarly mails a letter to you will find that their country's postal-service will just hold that letter in their warehouse, knowing that there is nobody actively working in Canada to sort & deliver the letter.

So, Rogers' "back-end" was not working yesterday, and Canada Post's "back-end" is still not working.

QED

[mdk]

@BJM wrote Hopefully they get this fixed sooner than later.

It now seems to have been fixed.  Does it now function correctly for you?

[BJM]

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@mdk wrote:

@BJM wrote Hopefully they get this fixed sooner than later.

It now seems to have been fixed.  Does it now function correctly for you?

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Yes, getting new emails. I checked my Outlook on the desktop this morning and a lot of today’s emails were ones that were missing from yesterday’s outage so all seems rectified.

[withheld]

IMAP not working for me.  Tried all the usual stuff (and more).  Using Thunderbird on Windows, and also tried GMAIL on an Android tablet but couldn't get IMAP to work there either.  SMTP seems to work okay to send messages (but they don't get copied into the sent folder, as that is done via IMAP).  Webmail works (but sometimes says things are going slowly?)

I'm not sure when this started as I usually don't get much email via Shaw, but I think I may have got some "IMAP timed out" messages over the last few days.  I have other accounts (gmail etc.) set up in Thunderbird which still work, so didn't really notice.

[Bruce_L]

I had some intermittent problems with a couple of my accounts since things started working again.

Currently there is a problem.

Incidentally, these are the two accounts where I sent to multiple recipients frequently.  One account I use to send a bi-weekly test email to my various email accounts.  The other is dedicated to my lottery group.

[mdk]

@withheld -- what host-names and port-numbers have you set into your IMAP configuration?  Those are essential details, to work toward a resolution.

IMAP is a two-way connection between the Rogers/Shaw IMAP server and your IMAP client.

SMTP is a two-way connection between the Rogers/Shaw SMTP server and your client.

Those are two different services. Most of the time, both services are "up", but "spit happens" to all telecommunication companies.

This is a peer-to-peer discussion forum, where volunteers try to help. If you have issues with your service, please contact Support at 1-888-472-2222, to get professional trouble-shooting.