it may be a browser-related issue for the Shaw speed test...

[shaw-tony]

@jack2sprat it may be a browser-related issue for the Shaw speed test not displaying the right info. What speeds do you see when you try? I'd recommend disabling any browser extensions or running the speed test in incognito should correct it.

[thesainted1]

I'm having the exact same issue, 2-3 months running, I think I've been patient enough but shaw you can never get through on the phone, 1hr wait time+ most times I've called, I have another thread open pretty much the same issue, 600mbps service is pretty much provisioned for 300mbps service, either their profiles are wrong and pushing wrong policies to these modems, the modems are defective (channel banding isn't working ) or the service is just plain capped , it was good for about the first 12 months of my service, now it's just going downhill period!

[shaw-tony]

@thesainted1 thanks for confirming. I've responded to another post you have here.

[mdk]

@buzz2019 -- 2019-09-09 01:22 AM

> You are lucky. Ours has been at 150 to 200 for the past 2 months. Service guy came on Sept.3rd. It went to 640 download. Two days later, went back to 200.

Did you ever get a solution?

• bad signal-strength to your modem,
• bad coaxial-cable to your modem,
• bad splitter between wall-outlet and your modem,
• bad Ethernet cable to your computer
• virus on your computer
• Windows Update doing its own downloading
• Adobe Reader updating itself
• iTunes updating itself
• Microsoft OneNote updating itself
• anti-virus software updating itself
• virus-scan running
• Windows "disk optimizer" running
• close all other apps
• close the web-browser
• re-open it to Shaw SpeedTest and run it

Results?