Advanced wifi router need to connect to 2.4 only not auto connect to 5

kimjay7
Grasshopper

Hi, We just recently got the Shaw Advanced wifi Arris XB6.  My son just ordered some smart led light bulbs for his room. According to the Smart life app for the bulbs he needs to connect his iphone to 2.4 wifi then connect the bulbs. Can't get the bulbs to connect but then realized his ipnhone 6s is automatically connecting to 5g wifi.

How to do I get his phone to connect only to the 2.4 wifi and not automatically to 5g wifi signal as this router isn't like the old one that broadcast 2.4 or 5 and you decided what to connect too?

Thanks

Labels (1)
5 Replies

Re: Advanced wifi router need to connect to 2.4 only not auto connect to 5

kimjay7
Grasshopper

I found a fix but I’d still like to know for the future if that’s possible. I used a old Samsung tablet that self connected to the 2.4 only. Then set up the light bulbs thru the Samsung tablet. He can control the bulbs thru the Samsung tablet or his iPhone as it’s a app that can be on 2 devices with the 1 account. 

0 Kudos
Reply
Loading...

Re: Advanced wifi router need to connect to 2.4 only not auto connect to 5

Moderator
Moderator

Hi  

It sounds like the best option would be to disable band steering on the modem so that the 2.4GHz network has a different name from the 5GHz network, which will make it easier for your devices to connect to the network you want. You can find the steps for that on https://community.shaw.ca/docs/DOC-12144

0 Kudos
Reply
Loading...

Re: Advanced wifi router need to connect to 2.4 only not auto connect to 5

kimjay7
Grasshopper

the link you sent says its unauthorized and goes nowhere

0 Kudos
Reply
Loading...

Re: Advanced wifi router need to connect to 2.4 only not auto connect to 5

Moderator
Moderator

Oh, sorry about that! https://community.shaw.ca/docs/DOC-18198 should work - you basically just need to change the names so that each network has a separate name. If they both use the same name, then the modem will use band steering to connect devices automatically. 

Reply
Loading...

Yeah, I found in one corner of our upstairs bedroom, wifi...

Mendel
Grasshopper

Yeah, I found in one corner of our upstairs bedroom, wifi with our XB6 was dropping to two or one bar, disappearing completely, asking if I'd like to connect, and so on. Both the 2.4 and 5 gHz bands had the same name. I revised name of 5 gHz, added suffix " - 5 gHz", Then I can force connection to be 2.4, by picking that name. And that corner of bedroom has steady 3 bars now.

Reply
Loading...
TALK TO US
Need more help?