Topics with Label: Modems & WiFi

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Topics with Label: Modems & WiFi

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How to get Shaw to cancel my service

My service ends on the 1st, i've been trying to cancel it for 2 weeks now. I get on the phone line put my # for call back and for the 6th time today... as soon as i was put as position 1 in the queue(from the callback) my call was dropped. I have spo... Read more

5G SSID suddenly disappearing

Several times this evening the 5G SSID disappeared from mobile devices while the 2.4 SSID remains on our Hitron CGNM-2250 - SHW. I restarted the router each time and that seems to have remedied the issue until it returns about an hour later. Has ther... Read more

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Slower speeds when Hitron CGNH-2250 is bridged

Hi all,I recently upgraded my internet from 75 to 300. I noticed that the internet speeds did not increase significantly and I contacted Tech Support. Long story short is when the Hitron modem is "bridged", I receive lower speeds (around 80-90 Mbps) ... Read more

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connection CONSTANTLY disconnects/drops

OK this is getting seriously annoying !!! my modem keeps getting disconnected CONSTANTLY and by constant I mean like almost every half hour / hour ALL DAY so far everyday since joining shaw ( Jan 30 ) I got the 600 speed or whatever and well I am ext... Read more

Device limits

Good day all, I'm having problems with my router connection. I have set up my blue curve modem so that I have both 5 and 2.4 operating separately so I can connect my smart home devices. The problem I’m running into is that the router is very inconsis... Read more

issue with

can Shaw confirm if there is an issue with am getting a lot of packet loss with one of this node. Is one of your node? Read more


Blue Curve Gateway - Moca capabilities

I'm wanting to connect my Blue Curve Gateway (on my main floor) to a PC in my basement via hardline. I don't have ethernet run in my home and so I'm wanting to connect these two points via a Moca connection as I have a coaxial outlet near the PC.I no... Read more

Hold times are ridiculous!!!!

Calling you guys and waiting on hold has been ridiculous. I called in and had an option to sit there for 20 to 50 minutes on hold or get a callback, I chose the callback and received a call about an hour later only to be put on hold for another 40 mi... Read more

Bluecurve modem does not work with Disney Circle

Hi, I just tried installing a Bluecurve modem with Technicolor internal hardware and found out that it is not compatible with the Disney Circle parental controls. There is a 'fun' interaction where the Disney Circle ends up blocking all WiFi connecte... Read more


Bluecurve internet or basic ?

I have Bluecurve internet got it increased from 300 to 600 to see if it makes a difference though maybe in a month I'll go back down to 300 as maybe that's all I main question is what is the main differences between Bluecurve internet & th... Read more

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