Hi!! I had this exact problem…..but couldn’t find anyone who seemed to have identified the cause or a fix!! I was able to connect with Blink technical support who noticed my sync module was not running the current firmware level……
they provided the following instructions…..which I followed and my blink system is back online!!!! Hope this helps someone else.
Based on the issue that you are experiencing, we would suggest troubleshooting your SM (Sync Module) with the steps below:
- First, unplug the SM and wait 30 seconds.
- For this next step, you will need a pin or paperclip handy. While your SM is unplugged, press and hold down the reset button on the right side of the Sync Module, then plug it back into power without releasing the reset button.
- Continue holding that reset button until you see a flashing red light on the SM.
- Once you've seen the flashing red light, you can release the reset button.
- After resetting the SM, wait patiently (about a minute at the most) for the solid blue light to change back into a solid green blinking blue light pattern. This pattern means the firmware has been reset on the SM, and it is ready to reconnect to the Wi-Fi network.
- Tap on the Sync Module icon located at the bottom of the home page in the Blink app, then select the Change Wi-Fi Network option from the list displayed. Or, if your Sync Module has already been deleted from the app, go ahead and try re-adding it to your system.
