Apologize in advance for the long winded email but it should give you a pretty good idea of what we're going through. It seems strange because we fought all week with weak signals. Intermittent enough to be frustrating, but not intermittent enough to be usable.
The screen would lock up then go black. If we rebooted it would come back for a few minutes then go black again. I don't know if you've ever lived in the house with a crazy sports fan but my wife is very much a sports fan. if you ever want to hear a lot of shouting and cussing obsessiveness just shut off her TV in the middle of an Oilers game or curling match. Or baseball game! So trust me when I say I'm just interested in having the TV running.
lol
Rob the tech, tested and tried everything, switching out the boxes, modem etc. He's been very good and patiently trying to figure it out. Rob has gone far beyond what a normal tech should have to go through, he's been absolutely awesome ! He contacted the upper guys are atdco?
The gal I was working with online could see it happening steady. Up, off, down... all over the map. They refreshed the modem, rebooted, flashed it, they could see the signals going to the tv boxes should have worked. She was still getting mediocre signals on the boxes. Firstly I think the signal was just so intermittent that it was just kicking the boxes out. I would get nine mbps and 15 mbps and then four hours later get 560 mbps on fast.com ( I've seen it hit 1.2 gbps while it's testing) but 360 - 500 'is more normal. We still get the occasional 50-60 mbps, but I think that's when everything is going. When I checked the signals through the modem/router I would consider that weak, but it should have worked.
Now the signals appear to be consistently holding. My phone is at -68 and my desktop is at -61. two main TV boxes are sitting at -38 and -31 which is more than enough signal the one upstairs in the bedroom which has the worst signal is -68 and yet it works fine. it's easy to get 390-500 mbps on the desktop and over 300 on my phone. Just got 329 on the phone just got 468 On the computer np. it was strange because we had this exact same lines hooked up for the last four or five years with Telus and had no problems with our TV that they couldn't fix.
we did have intermittent problems with the Internet and maybe that got exposed during all this. Our neighborhood has had line issues in the past but this last year or so had been better. But last Thursday we couldn't keep the TV up and running for love nor money so Friday morning I took everything apart and tested the lines because I used to be a Shaw/Monarch installer, and I am a computer tech as well, I am familiar with the old school internet protocols and signals. This system is way simpler than what we used to mess with. Mostly automatic. So I moved the modem and hooked it up directly to the Trunk-line coming into the house and ever since then we've had TV even though it is in the furnace room. All the TV s worked!
Our house has three floors, so with Telus our internet had a booster in the upstairs office. Rob came on Sunday and moved the modem for us into the main level of the house, and it appears we have had only a minor hiccup every once in a while. We figured what ever the software issues were, were fixed as well.
Yet this is strange. Just got a " cannot connect to the internet" could not reach our servers to perform the test" on the ookla app. Just gives you an idea what we been going through. It says no internet on the WiFi pop up. Guess I go back at it again I can't get the internet to work again. first time since Rob moved the modem. Ttyl I'll have to see what's up. Cheers
