its a nightmare i hate this modem they have a 2.0 version of it with vents out the top no idea if it also has a fan but it looks to be way better passively
cooled.
@pilot & @shaw-tony -- I get "access denied" for that archived discussion thread.
But, there is a long discussion thread within this forum, with several contributors voicing the same comment, without any solution.
One nearly Shaw Business customer has a HITRON modem -- not the same one that Shaw Residential customers get -- that has 4 Ethernet ports, supporting up to "Fibre+ Gig" speed, that is silent, because it is air-cooled.