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Im just going to lay out a couple reasons why the current way of configuring the shaw gateway routers with an app on your phone is a bad idea1. why force your users to use a LESS secure device, to configure something for their desktop computers or la... Read more
My problems began when upgraded my internet and tv services with Shaw on a two year plan and received the new equipment for installation. You figure that an upgrade = better equipment , quality and improved customer service but this was totally oppos... Read more
I've seen this question posted many times before but it's our turn. We live in North Vancouver. For about the past four weeks, our Internet has been constantly disconnecting at random, all day long, every day. Sometimes it will happen 15 or 20 times ... Read more
Been on hold with shaw over 3 hours tried all the different chat supports as well not getting ahold of anyone.I have no cable..as I switched to blue curve.. signed a contract..picked up new equipment...and trying to activate...and no way to do so wit... Read more
As of the last few days, the ping in online games is absolutely terrible. When I load into Valorant, I used to get about 40ms ping to Oregon server, now it appears that the routing has changed and I get around 100ms. What is going on and will this be... Read more
This is the worst phone support I have ever experienced. Unacceptable.Two days in a row on hold for hours and hours. Ask for a call back...they say within an hour...great. Finally get a call back with the automated message that I am number 1 in the q... Read more
I have several devices on and connected at all times to the blue curve router. When I try to forward a port through its restricted interface, it only allows listing of connected devices by computer name rather than by IP address like every router in ... Read more
A bit of a preface - I was looking to access and manage some settings directly on the BlueCurve modem and attempted to access via 10.0.0.1. When I tried to access using the admin and all my known passwords I kept getting incorrect password. Now i do ... Read more
I have the CE smart plugs but can’t get them to connect to the new blue curve gateway that we have. The plugs only work on a 2.4 GHz network. Any suggestions? Read more
I am not sure if this is an issue with Shaw, or my xbox however I am pretty certain it is with my Shaw internet. A few days ago my roommates and myself changed the name of our wifi and since then myself and my other roommate have been unable to "Get ... Read more
Because of the layout of the house, it appears that BlueCurve doesn't reach everywhere, and I need to add a wifi extender. Am thinking of a NetGear WiFi RangeExtender (EX3700) and wonder whether there might be an issues with it and BlueCurve.Apprecia... Read more
Some other ports appear to forward properly but port 80 and 443 do not work.They did in the past but not anymore.What gives? How do I fix this? Read more
I have a BlueCurve Gateway and also a Nest Wifi router with 2 access points.The BlueCurve Gateway is set to bridge mode, and everything in my house is connected to Nest Wifi devices.The problem is that some services perform WAY worse with Nest Wifi. ... Read more
My new modem has a constant humming noise that is extremely annoying, does anyone else have this issue? Also the range is very poor, I have it set in a central location on my 2nd floor. The signal does not even reach to my downstairs kitchen of a nor... Read more
I cant access craigslist in opera and firefox. But able to access in comodo dragon.Also patch file in Path of exile did not download. I had to use vpn to download then stop vpn and play the game.It seems IP is blocked in random.Only after the outage.... Read more
I have a Shaw Blue Curve modem/router device.On Jan 12 or so I set up forwarded port 443 to a server I had running for my office VPN. The next day when trying it from outside, it wasn't working.Then for two weeks I had other more important things to ... Read more
Hello,We have our internet setup with two separate networks, one is 2.4G and the other is 5g. We also have some Blue Curve Pods, which I would like to configure. We had them originally configured to the 2.4G, but I would like to re-configure some to ... Read more
Ever since I upgraded to 1gb internet and was given the bluecurve modem, I used a router and bridged it. An Asus 86u. It was fine for months then I would start getting intermittent disconnects every few mins for hours . The modem is fine as told by t... Read more
I have been trying for days and days and cannot find the answer so I hope someone can help. I am trying to reset the password on the 10.0.0.0.1 site. I have tried Admin and Password and then anything I could find online. It was never changed and no o... Read more
I've had BlueCurve for awhile now and I've gotten used to using the mobile app for port forwarding, today i was setting up and L2TP / IPsec Vpn on my windows server machine and expecting everything to work i port forwarded my ports 1701 500 and 4500 ... Read more
Shaw Bluecurve is giving me problems. When I try to view the devices connected to my gateway, It wont show anything. But when I view it from the other site (10.0.0.1), there are devices connected to my router. I needed to port forward, but it cannot ... Read more
Running pfsense as a VM on an ESXi host. When I put my modem into bridge mode the pfsense VM would not get an IP. Direct connecting a laptop worked fine though.Anyone know what I need to configure on my VM so it will get the IP from SHAW?ESXi is conf... Read more
I recently got the BlueCurve pods and connected them with no issue throughout my house. The very next day we started noticing that our PVR recordings started dropping sound, randomly, for 2 sec throughout the recording (happens on every channel). Thi... Read more
Hi everyone... again.So after spending a frustrating amount of time with support and being told nothing more than "we don't support bridged mode" I'm back here.I have an Asus RT-AX92U Router I'm using because for whatever reason the Blue Curve modem ... Read more
Ever since upgrading to the Shaw Bluecurve Modem in December, I have been using Cat 8 ethernet cables in the ethernet ports for my PS5 and Xbox Series X.Since using the Bluecurve, I have been noticing that everytime I turn on both consoles, the inter... Read more
I wanted to put Blue Curve router to "bridge" mode (so Apple Router can do PPPoE dial and DHCP) but I don't know PPPoE ID and password which my knowledge tells me I need them to Apple Router (I can be wrong Blue Curve router maybe still take care of ... Read more
There is an unknown device connected to my network that I can't remove because it's consistently connected to my network Read more
Just had to upgrade the new wireless tv units and a Gateway XB7. I was told the gateway could be bridged on the call repeatedly, and then started looking online......So, my current Shaw router is bridged, connected to a Unifi Gatweay Console and PoE ... Read more
I recently got a XB7 modem and I have noticed a weird problem, Maybe someone can shed light on what is causing this. I got it delivered this past Tuesday but started noticing issues and Shaw dispatched a technician as I had Noise on my line. Thursday... Read more
My phone's internet access suddenly became blocked a couple days ago - anytime I try and access a webpage, I get a message saying my device has been paused on BlueCurve, and to un-pause it through the BlueCurve app.Thing is, I don't have a BlueCurve ... Read more
I have shaw 600 bluecurve plan since feburary and since about 2-3 weeks ago, the internet has been downright UNUSABLE.The internet constantly chokes and dies for several minutes every 10-20 seconds (Then goes back up to 200mbs and dies again). I cann... Read more
We upgraded our shaw to the xb7. All our devices work (even my old Kobo Arc 7) except for the Huawei tablet. It worked for a week then stopped. It shows connecting for a second, then says access denied. Tried WPS to connect. Doesn't work. I have take... Read more
So I want to upgrade my old services (Internet 300 + Legacy Gateway TV) to one of the new Fiber+ plans with much higher upload speeds. I am a technical user, and have my own dedicated 3rd party mesh WiFi (Orbi) and my own dedicated router (Ubiquiti)Q... Read more
Hi, Community, please help me decide if this is fair treatment:I have been a happy and loyal shaw customer on a 2 year contract. I had to do an emergency move to a new apartment during COVID 19. The Shaw website and agent assured me that my move was ... Read more
Just a few weeks ago before the port forwarding page was moved from the blucurve admin page to the shaw webpage (Why?) ports 80 and 443 worked just fine, however the switch seemed to have kept port 80 intact but not 443.I tried to remove and add 443 ... Read more
I had my second IP set up as a Pass-through IP on my old Hitron Modem. I just got the new BlueCurve modem and can't figure out how to do the same thing on it. It only has 2 ethernet ports and it appears that I have 2 IP addresses under Connections/Sh... Read more
Up to very recently, you were able to change the wifi channels for both 2.4 and 5GHz Wifi.This was an awesome option as it allowed us toa) switch the channel to a less congested oneb) change the channel for increased compatibility with older devicesA... Read more
I have had this modem and internet 600 for over a year and up until 2 weeks ago it was working flawlessly. All of a sudden my PC, that uses a WIFI connection, couldnt access certain websites. Also, certain programs were unable to connect to the inter... Read more
I've just upgraded to the new plan and modem, but I'm having a lot of issues getting my wired network running.There are only two ethernet ports on the modem, and I need more than that. If I attach one of my network switches to the modem, the flashing... Read more
Even with a router, if Shaw's modem has connection issues, nothing will work. Shaw will never admit the issue is on their end unless there are visible signs of ground disturbance by their crews in the field. Online Shaw agents keep the customers busy... Read more
Sometimes Clients and Blue Curve don't always pick the best pod or router to connect to. For the most part all my devices, after a few days, get things sorted out connecting to the best pod or router. My iPad 11 has had a challenge connecting to the ... Read more
Hello,I am trying to set up SFTP access for my D-Link NAS device via port forwarding, but when I go to the Port Forwarding location in the settings, there is only a dropdown list, no section to enter by IP address, and the device, despite having IPv6... Read more
My neighbor got talked into a Blue Curve Modem because her old one doesn't support the speeds of her connection. What a disaster. Requires an app to configure, and the app just keeps going around and round tryng to register her modem. Get the modem w... Read more
Just wondering if there’s a service outage in Sunalta (SW Calgary near downtown) - anyone know? Our cable seems to be out. 🤨 Read more
My desktop connection from the remote computer (outside the local network) stopped working, but I can still connect from within the same local network. Restarted BlueCurve modem that I got a couple months ago, restarted by computer, other device I wa... Read more
Intermittently my Apple desktop's will change from their IP address from DHCP and assign themselves an IP address which does not work. This only affects the Ethernet connection, the wifi connection remains connected to the internet, but since working... Read more
I recently set up the Shaw Fibre + Gateway 2.0 without any issues. The problem arises once I decided to change my Wifi Name and Password on the Shaw Blue Curve App, as instructed on the pamphlet.I saw my newly named Wifi network listed but when I tri... Read more
Waiting a week for maintenance to service our junction box.Nothing works. No wifi.Is this a normal & acceptable level of service for Shaw? Read more
How do you remove a device from a Gateway XB7 router that you have turned off, unplugged and disconnected and even still shows up in Shaw Home BlueCurve app? Read more
hello,I recently upgraded to Shaw blue curve and I have spent 10 hours trying to solve this issue, went a bought a new router and contacted chat support 5 times and no help what so ever.i have broken the issue down now to what i believe is a issue wi... Read more
It's been a while now since Shaw decided to lock down (further) users' router/modem settings like enabling or disabling IPV6, changing Wi-Fi channels, and more. Shaw wants people to use the app, Blue Curve app instead of their desktop PC.However, Sha... Read more
I play a lot of online multiplayer games and often experience latency of 80-90ms to the servers I am connecting to.Similarly a friend of mine uses telus and his latency is much lower than mine. Is there something I can do to help with this?I am wired... Read more
Over the past couple years I consolidated all my Shaw gear to just one location in my house. Centrally located, the XBxxx modem routers have been serving all my wireless TV players and pods very well. I currently use an XB8. I even dropped my phone m... Read more
I'll spare you the details of the last 8 support calls and me basically having to demand a tech come out after the 7th one... When I connect using WIFI, my speeds are 100% normal. When I connect plugging directly into the LAN port (yes I am positive ... Read more
My Bluecurve used to recognize my home computer but cannot anymore. The home computer is connecting to the internet and Bluecurve shows the computer. I can pause and unpause it, but it ineffective. Pausing it does nothing. The home computer has the s... Read more
Bluecurve ModemTPLink Archer C60 routerI have configured my router to run in WDS mode and have a successful status of RUN, indicating that it is configured correctly according to TPLink. However, after rebooting the modem, then the router, it is stil... Read more
I replaced my previous BlueCurve Gateway with a new 2.0 gateway. It's working fine.The app says it's offline. This is after I went through the app steps for "Activate BlueCurve Gateway", which seemed to work since it did copy the settings from the pr... Read more
Questions regarding BlueCurve Pods. In the Pods spec sheets on Shaw’s website, it shows pods equipped with Ethernet port. Is this Ethernet port backhaul to router enabled ( using Ethernet cable to communicate rather than wifi ) Read more
This might be an issue with the laptop we have but either way this is a good PSA.One of the staff at my company got a new Shaw setup and her brand new lenovo laptop would connect to the wifi but have no internet(or lan) access.After struggling with i... Read more
Hi,I would like to use my blue curve in bridge mode to allow myself to use my own routers. I would like to run two routers.1 for my testing area1 for my home networkWould I be able to enable two ports and have my 3rd party routers pull their own publ... Read more
I have Shaw bluecurve ( account) with 'built in' Prime/ Netflicks / Disney Plus and Apple Plus ( I also have partamount plus too seperate ap ).,, all these streaming sites ( excpet prime) can display 1080p ( or 1080p60) as my device manager within my... Read more
I received a new XB8 router and fired it up two days ago. Replacing an XB7 I have encountered the usual hiccups and need to re-connect some apps and hardware including all my pods, smart home lights and alike. The TV players seems to reconnect quite ... Read more
Hey our modem has been disconnecting randomly almost every day since we have been hooked up here.We keep having techs come over just to say they don't know what the problem is, they guess that the neighborhood has a bad connection / cabling as it's a... Read more
When Internet outages comes along, don’t you guys have any back up plans? Or we’re all just waiting for santa claus or the grinch or superman or spiderman or whomever we want to be the hero? Cause when we pay for the bills y’all dont even need to ask... Read more
I can't for the life of me get port forwarding to function through this new terrible Bluecurve modem. I've enabled bridge mode and set up the port forwarding on my 3rd party router (a TP-Link AC 1750), and nothing seems to be able to connect through ... Read more
Today 6Pm ( feb 19,2023) it started. No internet for a while. Then came back and gone in few minutes.Called CSR 8:00PM and did all the test. Remove power remove cable from wall and modem. Reconnect. Resetshaw side.All good works. worked for 20 minCal... Read more
Hi, I just got the BlueCurve with 2 wireless TV portals. I want to be able to run my own Velop wireless mesh router system. From what I understand I cannot put the BlueCurve modem into bridge mode as the TV portals will then not work. Is this true or... Read more
Hi there,My home network is a BlueCurve Technicolor CGM4140COM Gateway and three Wifi Pods.I have disabled Shaw Hotspot in my account but my network continues to broadcast hidden networks (currently there are 10 but the number varies constantly).1) I... Read more
Here’s the issue. In years past I have used Parallels Access to access my Mac from Mexico. It used to work flawlessly. I used it to log into TSN and watch sports. Now I cannot at all. PA still works fine but as soon as I open up Bluecurve show the au... Read more
So over the past few months when I watch my recordings on my ipad often if I fast forward the screen will freeze on that frame and continue playing the show as I hear it in the background. Even if I exit the app completely the show remains with the f... Read more
I’ve been trying to play Elderscrolls Online on my partners Xbox one S. it will be absolutely fine for about 4-5 hours. Then suddenly it becomes almost impossible to play the game as the lag becomes unbearable. I have no idea how to fix this as I’m n... Read more
I have an Asus RT-AX88U router and previously I had an older HITRON modem in bridge mode and everything seemed to work fine. I upgraded and now have a new bluecurve modem. I placed this modem in bridge mode an upon restart my Asus router gets a DHCP ... Read more
My Shaw Bluecurve Gateway app states "We're experiencing an outage"... "A Shaw service outage has been reported in your area" Yet, the outage webpage on Shaw's domain that this Bluecurve app prompt links to says there are 0 outages in the lower mainl... Read more
We have wire mesh in some walls of our older home. The Shaw XB7 with Shaw pods does not provide good bandwidth to parts of our home so BlueCurve TV on wifi is not practical. I see others posting with similar issues.Are Plume Pods supported on XB7? Pl... Read more
Does anyone have this combo? I'm having major issues getting it to work. I can connect my chromecast to my wifi but once on there, my device doesn't show up in any cast tab. The setup screen cycles between telling me I'm almost done with the setup, t... Read more
I am a Shaw internet 300 customer, and nearly every day for the past 2 months, I have been experiencing internet outages consistently from around 8:00pm to 10:30pm (my time). I have had a technician check my line from the outside, then I had a techni... Read more
Hi there. I've read all the posts with people having the same issue but I'm still stuck trying to...- Cast laptop screen to a tv with a Chromecast device attached.I have an older Chromecast plugged into a tv via HDMII have a laptop and use google Chr... Read more
would like to setup express vpn in my shaw bluecurve router? need instructions for this can you help please? Read more
Service was upgraded to BlueCurve, and user wants to change WiFi network name (& manage/access internet services), but NOT via a smartphone app. Please, no recommendations to install/use the smartphone app. The person refuses to permit use of smart p... Read more
I have a Router (Asus RT-AX88U) that I use to connect my home network to the Shaw modem with. I'm attempting to use its feature called "WAN Aggregate" where it will use both ports on the Shaw modem to increase speed to the internet. (instead of 1GB t... Read more
I've add a website to "Blocked Sites" in Parent Controls on my Bluecurve gateway. I have "Managed Sites" enabled and my computer is not trusted. Yet.... I can still access the website - is there a setting I need to change?Thanks! Read more
Morning everyone:I have been experiencing slow WIFI speeds with my Gig speed internet. When I connect to Ethernet, I get up speeds up to 900 MBPS and when I go to WIFI, it slows to 145MBPS. All of my WIFI connected devices experience the same throttl... Read more
Nice having Netflix prime and YouTube but after 18 months now still no Disney plus?? Read more
I've been trying for several weeks to use the portforward on the bluecurve mobile app and desktop version with no positive outcome. I've contacted tech support from shaw and was told to contact my surveillance company. I shared my screen with my surv... Read more
Anyone else having issues with their BlueCurve Gateway modem not connecting to VPN's. I recently upgraded from the advanced high speed modem to the new BlueCurve Gateway modem and now I cannot access any of my VPN's when I work from home. Keep gettin... Read more
I have up a web server I set up internal development. Apache is configured correctly, and I have routed my domain names to my Shaw WAN IP address. External viewers can type my domain names into a browser and see my website content. However, internal ... Read more