The upstream levels look good, it is weird that you aren’...

[rstra]

@ZDB 

The upstream levels look good, it is weird that you aren’t seeing any downstream values.

[EValley]

Similar but different problem. Problem: when my BlueCurve is powered on and I turn on my tvs (plural, different makes) they shut off after being on for about a minute. When I unplug the bluecurve my tvs work fine, staying on when the dedicated cable box (xi6-a) is unplugged. When I plug-in the xi6-a, but keep the bluecurve unplugged I have service and the tvs stay on. But when i power up the BlueCurve and turn on the tvs they shut off after about a minute again. Shaw tech on chat, insists its not Shaw's problem but a problem with the tvs. Tech refused to consider any other possibility - seems to me its an interference problem and I'm picking up a neighbour's wifi signal that then interferes with my tvs when I'm plugged in.

[mdk]

@EValley -- when i power up the BlueCurve and turn on the TVs

If you have different manufacturers of your multiple TVs, to which TV is the Shaw remote control "paired".

Press the "power" button on the remote control "wakes" the PVR from its "sleep" (it never really is "off"), and that press also powers-on the TV that is "paired" with the Shaw remote.  So, one press should power-on two devices -- no need to use the TV's own remote to power-on the TV.

[don21]

• Hi.   
  We too are having problems with our Shaw internet - both Wi-Fi and Ethernet.   Hours spent on online chats with different tech support people asking us to redo the same procedures ie. unplug and disconnect co ax, then modem reset at Shaw’s end, not to use power bars, telling us we use too much data etc etc .  In our case, they won’t send a tech specialist to our house.  Beyond frustrated.    My kids need internet for school work but no solutions to the problem

[mdk]

@don21 -- telling us we use too much data

Only the lowest speeds of Shaw Internet accounts have "caps" on the amount of data per month. The higher speeds are "unlimited".

Login to the My Shaw Portal, to see your usage for the month, and any limit.

Telephone Shaw (1-888-472-2222) and tell them that you want to switch from Shaw to Telus. That should trigger contact with some "Customer Retention" sales-person with Shaw, and tell them why you want to switch.

Note that WiFi is strictly a connection between your WiFi-capable devices and your Shaw cable-modem. You might be having a problem "inside" the cable-modem, such that your WiFi does not work.

It would be sneaky, but maybe useful, to telephone Shaw, to tell them that the cable-modem had been smelling of burnt plastic, and now that none of the lamps are lighting up, and that you are extremely reluctant to reconnect its power-cord. Shaw's response might be to use Canada Post to ship you a replacement cable-modem.

Try telephoning after 10 PM Pacific. You will reach a 24/7 Call Centre. Maybe, Ontario, maybe Belize, maybe New Brunswick. Maybe, those Agents are better at trouble-shooting. Ask them to remotely logon to your cable-modem, to view the "signal-strength" (and other values) that they can access.  Being "out-of-specifications" can trigger your problems.

[Enbee]

I have the same never ending internet failures and it is ruining my reputation and one day I too will be fired for lack of connectivity. 4-5 modems later and the problems keep coming back. And Shaw wants to blame me. 

[mdk]

@Enbee -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Shaw [together with Rogers] Support -- 1-888-472-2222 or www.shaw.ca/chat 

If repeated replacement of the cable-modem has not solved your issue, then it is time to look elsewhere:

1. if you have multiple coaxial-connector wall-sockets, connect the cable-modem to a different socket. Note that the wall-socket may possibly be "inactive" -- connect your (older) Shaw TV box to that socket, and connect your TV to that box, to see if the socket is enabled.
2. if you live in a single-family home, check where the coaxial-cable from the nearest telephone-pole enters your home, and connects to the "demarcation box".  Inside that box is a coaxial-splitter, with one "input" cable (from the pole) and several "output" coaxial-cables, running to the various wall-sockets in your home. It is possible that the splitter is the problem. Only a Shaw technician can unlock the box, and replace the splitter, and check which of those "output" cables are connected to the splitter.
3. While "inside" that "demarc" box, the Shaw technician can cut off the connectors at the end of each cable, and replace the connector. Good connections can solve the issue.
4. while connected to Shaw Support, they can remotely logon to your cable-modem, to view the "signal strength" reaching it.  Poor values will cause issues.
5. a Shaw "line-technician" may go up the telephone-pole, in a "cherry-picker" lift, to check the signal-strength at that point, and maybe replace the connector. Maybe, they will replace the cable from the pole to the "demarc" box.
6. while reading this, scroll-down to the bottom of the page, and expand the "About Us" section, and click on the "Your Voice" link, to send a message directly to Shaw, regarding your ongoing issue.
7. finally, talk to Shaw, and threaten to cancel, and switch to Telus Internet. That may motivate them to focus on your issue, if they want to keep you as a monthly-paying customer.