Please reach out to our tech support team on shaw.ca/cont...

[shaw-daniel]

@jackie-rae Please reach out to our tech support team on shaw.ca/contact-us if you still experience any difficulties accessing bluecurvetv.shaw.ca

[shaw-daniel]

@ThisnamegameisP Sorry to hear about the ongoing issue with the delay in updating TV programs to the BlueCurve TV app. For further assistance with your satellite TV service, please reach out to Shaw Direct live chat at https://bit.ly/3maKsZ4 or call the customer support number at 1-888-554-7827.

[Mich001]

I already contacted Shaw technical support. They told me it was my laptop securities. I get Netflix with no problem? I can get into Curve it downloads everything until I hit play on my selection. This is the error code I get!  I am getting very frustrated. 

This Video Cannot Be Played

We've run into a problem while streaming Hidden Gems.

(Error TVAPP-00481)

Diagnostics

I appreciate any help you can provide.

[rstra]

@Mich001 

Have you tried using a different browser? Do the titles play ok through the BlueCurve app and on the BlueCurve boxes?

In the future, please start a new discussion.