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Bluecurve TV App ~ Issues signing in on Ipad Pro 2017

Angep
Grasshopper

I just added Crave Tv & HBO to my Shaw services.  I foolishly signed out of the app to refresh as one tech agent told me the programs from Crave & hbo would be accessible within the Bluecurve Tv app, & they weren’t showing.  I signed out & cannot sign back in.

I’ve included a screenshot of two stages before the areas to type in Shaw ID & password appear.  Are these requests before sign in screen shows, normal ?  Secondly, is anyone else having issues signing in on this app using a newer model of Ipad Pro pls ?  

DC26367C-8CA8-4C31-A0F3-E527B860788A.png5C0BD0D8-E6E8-4B09-89FD-253C309AC689.png

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CISCO now owns the former LINKSYS company (all their netw...

mdk
Master

CISCO now owns the former LINKSYS company (all their networking adapters and wired/wireless routers).

Is it possible that you have enabled "VPN" (Virtual Private Networking), and are trying to connect to a VPN server on CISCO's network?

Is it possible that your web-browser has disabled "JavaScript" functionality?

 

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Bluecurve TV App sending me a ‘real’ bluecurve’ . . . .

Angep
Grasshopper

Hank you for your thoughts & reply.

 

My VPN in settings in ‘Not Connected’.  I don’t use a VPN however again, thank you for your potential solution  👍🏼

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Bluecurve TV App fails to function re ‘sign in’ . . ..

Angep
Grasshopper

mdk  I should add, your Cisco info re their part in the functioning of this Shaw app does help me understand why as of yesterday, February 8, 2020, I still cannot access my ‘Bluecurve App’ on ‘Ipad Pro 2017’ & as to why that Cisco pop up still needs me tp click on continue knowing they are involved.  It’s both frustrating and odd.  
A Shaw Tech employee said that both pop-ups pre sign in page reveals itself, are ‘error’ messages.  Go figure  🤷🏻‍♀️

Again, thank you  🙂

 

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Bluecurve TV App ~ Issues signing in on iPad Pro 2017

Angep
Grasshopper

I've been doing research on browsers that still run Flash Player seeing as the Bluecurve TV app seems to need it to function as the pop-up / pre screen suggests.  A few articles on the subject re the demise of Flash Player across the board.  I hope Shaw is knowing this and working to switch from Flash Player to the other software plug-ins or 'add ons', HTML5 etc.  I don't much about it other than by reading.

https://www.computerworld.com/article/3403345/where-do-browsers-stand-on-flashs-impending-demise.htm...

https://www.infoq.com/news/2017/07/adobe-flash-2020/

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BluecurveTV generally plus BluecurveTV App w sign in issues

Angep
Grasshopper

I was watching my Bluecurve TV on the website on Macbook Pro & had been reading about Adobe Flash Player being discontinued by Adobe & thereby also Firefox Browser, Safari & Chrome.  An Adobe update or what I thought was an update ? , presented itself in the middle of my movie, I clicked on it and it is an 'Uninstaller' !  What ?!

I can only access BluecurveTV now on my Macbook Pro not on my Ipad Pro due to Flash Player failure & app dependency, so the thought Adobe is preparing all of us to expect a total discontinuation by December 2020 is concerning.

https://www.wikihow.com/Uninstall-Adobe-Flash-Player-11-Plugin-Completely

I hope Shaw is working fastidiously to switch over to HTML5 or some other software so we can all still access BluecurveTv online.

😛

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it's certainly odd that you are seeing that message on yo...

Moderator
Moderator

@Angep it's certainly odd that you are seeing that message on your iPad Pro. Are you able to access the app on any other Apple device? Also, is your iPad using the most up-to-date operating software? Also, have you set your default location for your apps to be from Canada?

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