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can I change the coax cable outlet from where it was installed at first?

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because when i moved it, it wasn't working well.

I got the connection, but internet wasn't working.

Does all outlet works the same?

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Re: can I change the coax cable outlet from where it was installed at first?

Moderator
Moderator

Hey raphahello,

Thank you for reaching out! It certainly depends on if the outlet has been activated for the service to work. If the outlet was never activated, you can certainly touch base with our technical support team members to schedule a technician out to activate the outlet for free.

Have a great day,

Tony | Community Mod.

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Re: can I change the coax cable outlet from where it was installed at first?

Moderator
Moderator

Hey raphahello,

Thank you for reaching out! It certainly depends on if the outlet has been activated for the service to work. If the outlet was never activated, you can certainly touch base with our technical support team members to schedule a technician out to activate the outlet for free.

Have a great day,

Tony | Community Mod.

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