can't do email

[hap2]

I can't send or receive email

I get "An error occurred while sending mail: The mail server sent an incorrect greeting: mo23.dcs.int.inet shaw.ca ESMTP server not available CSI block."

[shaw-tony]

@hap2 are you using a 3rd party mail client or are you seeing this error from webmail.shaw.ca? If you are using a 3rd party client, ensure your settings are the same as this.

[hap2]

Can u email me?  I dunno how to do this kind off communcation

[shaw-tony]

@hap2 for direct support, you can contact us here. This is an open forum for peer to peer support.

[johnpowell]

I don't see any error messages. I've only had problems with one business. I can get the email in the shaw webmail but webmail is not forwarding it on to my Outlook email and it used to.

[mdk]

@johnpowell -- I've only had problems with one business.

Please supply more details about this problem.

> I can get the email in the shaw webmail but webmail is not forwarding it on to my Outlook email and it used to.

While logged-in to Shaw WebMail, check the status of the "forwarding".

Or, logon to the My Shaw Portal, and in the "Internet" section, check the "forwarding".

[johnpowell]

Well when I go to the internet section there is NO link to forwarding.

[mdk]

@johnpowell -- See: https://support.shaw.ca/t5/internet-articles/how-to-set-up-email-forwarding-in-shaw-webmail/ta-p/5271